Customer Service Representative

Who are we?

We believe the power of risk-driven investing can help anyone achieve a better life. And we’re here to make this potential a reality for an emerging global generation. We provide individuals in the world’s fast-developing economies with guidance, tools, and easy market access so they can trade and invest with confidence.

We aim to make our clients their own wealth manager: empowered to create investment strategies and make investment decisions effortlessly, in their own time, on their own terms, in their own way. Our story goes back to the first days of online Forex trading - a pioneer of the Metatrader platform, Alpari, expanded rapidly in the world’s emerging markets and was joined in 2011 by our sister brand, FXTM.

Now, we are adding further brands to our portfolio. Together, both brands have built a leading global presence in online trading serving over two million clients in 150 countries from regulated centres across four continents. Exinity is an energetic and diverse company with offices across Europe, Asia and Africa, and we’re always looking for talented individuals to join us. ‘Freedom to Succeed’ is not just a promise we make to our clients and partners, but to our people too. We’ll help you develop a range of skills, take on early responsibility, and enjoy a rewarding and fulfilling career with a fast-growing, dynamic company.

• Must be Fluent in English and Mandarin
• Assist clients worldwide through live support
• Answer e-mails, assisting with the opening of client accounts, amending existing accounts, maintaining client records and liaising with appropriate departments
• Impeccable telephone etiquette and management
• Handle of Back-office queries
• Support clients with technical and troubleshooting issues
• Deal with complaints of a varying nature promptly and effectively
• Provide support and troubleshooting on platforms
• Liaise with all departments to resolve issues
• Liaise with the compliance officer regarding complaints and approval of accounts
• Provide all relevant information to clients regarding documents and materials for opening new accounts

• Fluent in English and Mandarin
• Knowledge of any other languages is an advantage
• Good command of communication skills required
• Ability to work efficiently under pressure
• Proficient in MS office application and computer skills
• Knowledge of Financial Market will be considered an advantage
• Previous experience in similar position will be considered an advantage

• Competitive salary
• Discretionary performance related bonus
• Paid sick leave days for self and for taking care of your dependents
• Interest free loans
• Hybrid working policy
• A focus on your wellbeing, including talks and access to self-development tools
• Flexi benefits / Quarterly allowance
• Global Employee Assistance Programme