Executive Assistant

R25_0002753 

#LI-Onsite

Work schedule:  7:30 am to 4:00 pm.  30 minute lunch.  Must have flexible hours if need changes, 40 hours per week, evenings as needed by client, travel as needed but rare. 

Job Summary: Performs site-specific operational functions as determined by ARO and NielsenIQ. Responsible for overall success of our NielsenIQ account at the Front Desk. 

Essential Functions and Additional Responsibilities: 

• Services at NielsenIQ include Concierge / General Hospitality / Reception, Facility up keep,  and Conference Room stocking and management.  Back up in Mail and Shipping & Receiving.  Cross Trained.   

• Initiates and leads special NielsenIQ / ARO projects in conjunction with NielsenIQ management. 

• Responsible for making our clients look great in areas we oversee or we can assist with.  Big emphasis on Customer Service.  Big emphasis on Client and End User satisfaction.  

• Train back up.   

• Events and Meetings support at the highest level.  Many responsibilities are included in this critical role.  These include but are not limited to:  planning events, food ordering, food set up, greeting guests / attendees, cleanliness of the area, arranging tables / chairs / flipcharts, assisting with access and badges, escorting guests, high level communications, providing supplies, attending planning meetings, attending post meetings, providing signage support, checking facility for upkeep and lighting, food set up, food break down, clean white boards, etc.   

• Creates a Great First Impression.  

• Oversees the switchboard at the Reception Desk.   

• Work with Neuro lab as appropriate.  Ending October 13, 2023.   

• Walk the floors and assist clients / end users with any need they may have.   

• Track and prepare badges as appropriate.   

• Light office moves and facility upkeep. 

• Must be reliable and prompt with work and attendance.  Addresses and facilitates the resolutions of employee questions and problems. 

• Use of AROworks for packages, reporting, Activities, Dailies data, etc.   

• Able to meet with client regularly on ARO’s behalf, work closely with client contact, and travel as needed to assist client.   

• Builds existing and prospective client relations. 

• Maintain kitchens and convenience areas.  Runs dishwasher, manages dishes.  

• Provides superior level of customer service to existing and prospective clients / visitors.  Work well with all partners including Fed Ex, USPS, IT, Security, and vendors.   

• Maintains standard operating procedures for sites and develops procedures as service requirements.    Maintains SOP. Oversees development of an on-site training manual along with consistent site testing.  

• Scanning as needed.   

• Continually improves and increases services while containing or reducing costs to the client.   

• Enforces company’s quality standards. 

• Follows professional dress code requirements.   

Performs other related duties and assignments as required. 

Job Qualifications:

Work experience: 3-5 years previous reception and hospitality experience required.  Previous industry experience  required.  Excellent communication and organizational skills are required.  Required qualities include customer service oriented, dependable, enthusiasm, punctual, organized, self-directed, self-motivated, and team player. 

Physical demands:  Must be able to perform light to medium lifting (up to 50 lbs.) and push wheeled carts and/or dollies; large amount of time spent standing and walking.  Chairs, tables, boxes, and supplies  are frequently moved.   

This job description is designed to illustrate the general duties of the position.  It is not, however, intended to contain an exhaustive listing of each and every essential function of the job described.  Indeed, the employee may be required to perform functions not contained herein and is required to perform any other duties and/or tasks that may be assigned to him or her on an as needed basis.  This job description is not an employment agreement or contract of any kind.  Management has the exclusive right to alter this job description at any time without notice. 

This role has a market-competitive salary with an anticipated base compensation of the following range: $36,500- $50k. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion