Senior Customer Success Executive

ABOUT THIS JOB
You will be responsible for servicing our top FMCG retail partners, building up the partnership and the co-dependency between companies.
The role involves a high level of data analysis, account planning and constant communication with the retailers.
You will assist our partners in understanding market trends, advise and consult in optimizing their strategies to help their business grow and develop.
You will offer support on NIQ methodology and platforms.
You will own the deliverables, business issue analysis, performance reviews and solution integration with our coop retailers to secure strong engagement.
This is a Senior role, responsible for the overall client satisfaction with NIQ services.
RESPONSIBILITIES
External

• Ensures effective and efficient client servicing by acting as main day-to-day contact and strategic partner for key retailers
• Use NIQ’s analytical platforms to develop fact-based answers to complex key business questions
• Educates customers about the most relevant features/functionalities for their specific business needs
• Act as a Subject Matter Expert of NIQ universe and methodology
• Deliver insightful FMCG Market trends presentations and actionable recommendations to our clients
• Identify new business opportunities

Internal

• Coordinate internal departments to meet deadline provided to partners
• Support the Sales team by creating relevant leads
• Act as a dependable partner for all parties involved in the end to end process of data collection to data delivery.
• Get involved with the larger scope of NIQ’s business, join our CSR and Impact&Inclusion efforts.

QUALIFICATIONS

• University degree in a Technical or Business derived field, or equivalent experience
• Minimum of 3 years of relevant work experience, preferably in Retail
• Native Romanian + good client service skills and ability to communicate and write effectively in English 
• Very strong analytical mind and excellent numerical skills
• Strong Organizational & interpersonal skills
• Effective communication & visualization skills
• Knowledge with Microsoft Excel, PowerPoint and data analysis while feeling comfortable working in a digital enabled environment
• Experience handling presentations or willing to develop their presentation skills
• Passioned about retail
• Having worked with NIQ data in the past is considered a plus
• Previous FMCG Retailer experience is considered a plus.

WE OFFER:

• Work in an international, multicultural environment
• Private medical coverage
• Hybrid working module 
• Meal Tickets / monthly
• Easter and Christmas vouchers/tickets
• Mentoring - Mentee Program
• Volunteer time off (global volonteer day)
• Internal Recognition Program 
• Free LinkedIn Learning access that helps you discover and develop business, technology-related, and creative skills through over 20,000 courses available in 7 languages)
• Free Employee Assistance Programs (EAP) - NIQ offers support to all associates and their families for their emotional well-being trough professional, timely and confidential counselling services on issues related to everyday concerns & problems, overcome emotional challenges, and maintain a healthy and balanced lifestyle.

#LI-DAK

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion