Customer Service Representative

John Nugent & Sons -

Sterling, VA

John Nugent & Sons, a family owned and operated HVAC, plumbing, and electric company is looking for an outgoing individual to join our team as a Lead Customer Service Representative. Candidate must be reliable, self-motivated, professional and a team player.

The ideal candidates will have 5 years of Dispatch/Customer Service experience in similar service industry.

You will be responsible for or assist with the following: Call Intake/AR/Scheduling/Dispatch/ Wage will be aggressive and commensurate with experience.

DUTIES:

Professionally answering incoming service calls

Resolving customer issues in a prompt and courteous manner.

Maintain customer satisfaction

Adjust Technicians schedules as needed

Dispatch service technicians according to the schedule

EXPERIENCE:

MUST have 3-5 years customer service phone experience with a HVAC , Electrical or Plumbing Service Company

Geographical knowledge of service area or map reading skill

Great Phone Etiquette

Proficiency in Microsoft Word, Excel, PowerPoint & Outlook

Excellent interpersonal skills with the ability to interact with all types of customers

Outstanding communication and customer satisfaction skills

Good Computer/Typing/Data Entry Skills

SCHEDULE REQUIREMENTS:

This position is full-time, approximately 40 hrs/week that may include some evenings and Saturdays.

Periodic overtime may be required.

Regular, timely, and predictable adherence to assigned work schedule is an essential function of the job.

BENEFITS: Great pay, Paid Holidays, Vacation & Health and Dental Insurance, life insurance, 401K

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Expected hours: 40 per week

#HP1O

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: No less than 40 per week

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Vision insurance

Schedule:

8 hour shift

Monday to Friday

Overtime

Weekends as needed

Experience:

Call center: 3 years (Required)

HVAC: 2 years (Preferred)