IT Service Desk

Join Staff4Me as an IT Service Desk team member, where you will play a crucial role in providing first-line support to our clients. You will be responsible for handling incoming support requests, troubleshooting technical issues, and ensuring timely resolution to enhance user satisfaction.

Key Responsibilities

• Respond to and resolve incidents and service requests via phone, email, and chat.
• Troubleshoot hardware and software issues, guiding users through step-by-step solutions.
• Keenly document all interactions in the ticketing system to maintain accurate records of user issues and resolutions.
• Escalate complex issues to Tier 2 support when necessary while maintaining communication with the user.
• Educate users on common issues, guiding them on best practices for preventive measures.
• Perform routine maintenance on IT equipment as needed.
• Maintain a high level of customer service in all communications.
• Stay updated on emerging technologies and tools relevant to the company's IT environment.

• 2+ years of experience in an IT support or service desk role.
• Strong knowledge of IT principles, including operating systems, hardware, and software.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Experience with ticketing systems and remote support tools.
• Ability to handle multiple tasks and prioritize effectively.
• Basic networking knowledge is a plus.

- Competitive salary and benefits package.

- Opportunity for growth and career development.

- Training and support to enhance technical and customer service skills.

- Work in a dynamic and multicultural environment.