Industry Insights Omnishopper

NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielsen and clients. Our service and delivery is the reason clients will continue to invest in our products and service. To run independently the set-up & the execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.  

RESPONSIBILITIES

• Summarize data in tables, charts, and graphs
• Analyze and interpret sales data and consumer data + One NielsenIQ portfolio data
• Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations
• Review data for errors and inconsistencies
• Use internal tools and data sources
• Follow and fully owns Center of Excellence (COE) ways of the working process, manages Clients'/Client Business Partners’ (CBPs') expectations
• Interacts with client staff on routine issues
• Lead client meetings and presentations over the phone and in-person
• Independently discusses analysis design to best answer client questions with CBP/client
• Discuss design and calculate the Quantified Business Opportunity
• Drive time/cost-effectiveness on the project
• Run meta-analysis/cross COE projects to increase the team’s expertise and visibility
• Mentor junior team members as well as provide guidance to peers
• Support meeting the COE objectives as a whole
• Inspire peers and co-workers
• Identify sales opportunities at client and  pass to CBP

• Bachelor’s Degree from reputable Universities
• Minimum 2-3 years of working experience in the marketing research industry
• Strong business and financial acumen (including business environment and client) with excellent analytical skills
• Understanding of growth and brand strategy
• Strong communication skills & presentation skills, able to interpret numbers or data by storytelling techniques
• Ability to work independently and comfortable working in a digitally enabled environment
• Strong Organizational & interpersonal skills
• Good client service skills and able communicate and write effectively in English and Bahasa Indonesia
• Knowledge of Microsoft Office and Google Tools
• Basic knowledge in statistics would be an added advantage

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion