Key Account Analyst (Travel Partners)

What is Exoticca?

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

What is our proposal?

We are looking for a Key Account Analyst (Travel Partners) to support our Travel Partners and ensure they have a seamless experience using our back-office platform. This role is ideal for someone who is detail-oriented, eager to learn, and passionate about customer success and the travel industry.

What will you do?

• Assist in building strong relationships with our Travel Partners and supporting their needs.
• Help identify key improvements based on Partner feedback and assist in prioritizing them.
• Support the creation and maintenance of training materials, tutorials, and documentation.
• Assist in analyzing market trends and identifying new opportunities for growth.
• Participate in regular training sessions and tasks to enhance Partner engagement.
• Support the resolution of Partner issues by coordinating internal resources.
• Collaborate closely with Travel Operations & Travel Product teams to ensure efficient service delivery.
• Contribute to process improvement initiatives to standardize and enhance service levels.
• Help track and analyze key performance indicators (KPIs) to measure quality and performance.

• A passion for the travel industry and interest in partner management.
• Strong organizational skills and attention to detail.
• Basic proficiency in Excel and a willingness to learn Business Intelligence tools (Looker, Power BI, Salesforce, etc.).
• Ability to manage multiple tasks and adapt in a fast-paced environment.
• Strong communication and problem-solving skills.
• Previous experience in customer support, operations, or partner success is a plus but not required.

• Competitive compensation package in line with job responsibilities and experience.
• Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee.
• Hybrid work model: Offices in Barcelona city.
• Travel packages at reduced prices!
• Unlimited coffee, team lunches, English/Spanish lesson, bi-annual company parties, afterworks.
• Referral bonus, if you bring people as talented as you.
• And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!

Join Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences! This is your opportunity to shape the future of a dynamic and innovative travel brand on a global scale.

Exoticca is an equal opportunity employer. Diversity and inclusion are at our core. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected by European, national, or local laws.

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