Air Export Agent at customer site in Sparks, MD

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Scope of Position

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Air Export Department. You are working at a customer's facility in Sparks, MD.

Major Duties and Responsibilities

Includes the following; other duties may be assigned.

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Air Export Files and reporting, using Workflow and/or all other available tools and reports
• Ensure accurate and timely client and vendors billing
• Interact with our customers in arranging their international shipments, meeting customer service standards
• Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved)
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Processing export shipments (pickup, receiving in system, AES filing, processing dangerous goods, booking with airline among other)
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures are in place and updated as needed
• Meet KPI standards in accordance with the Company’s procedures
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Perform labeling as needed (ensure freight is checked to avoid cross labeling/miss-routes)
• Communicate closely with the warehouse for upstream process
• Work On-site as backup when needed

Training Requirements: Meet company standards of 52 hours training per year.  Make sure all mandatory training and any training required to perform warehouse duties is current.

Standard Work Hours: 8:00 AM to 5:00 PM, Monday thru Friday, ability to support the needs of the department afterhours.

Culture:

• Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

QUALIFICATIONS, EXPERIENCE AND EDUCATION REQUIREMENTS

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of air documentation process a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word)
•  IATA certification (would be a plus)
•  Fluent in English

Reporting Structure

• Air Export Manager

Expected base salary: $20-$25/ hr

You are working at a customer's facility in Sparks, MD

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.