Czech Speaking Customer Support for Online Content Creators

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We pride ourselves on our ability to connect skilled professionals with leading organizations that truly value their talents. In our latest initiative, we are excited to offer an opportunity for a Czech Speaking Customer Support Specialist focused on servicing Online Content Creators. This role is crucial as it involves providing high-quality support to our diverse client base comprised of various content creators who rely on our platforms to engage with their audiences. The ideal candidate will possess a deep understanding of customer needs and a passion for the digital landscape. You will be at the forefront of our client interactions, ensuring their inquiries are handled with care and professionalism. Your work will not only facilitate the success of our clients but also enrich their content creation journey. If you are a proactive individual who thrives in a fast-paced environment and has a knack for problem-solving, we encourage you to apply to join our dynamic team at The House of Mercier, where your contributions will make a meaningful impact in the world of online content creation.

Responsibilities

• Provide exceptional customer support to online content creators in Czech and English.
• Respond to customer inquiries via email, chat, and phone in a timely manner.
• Assist clients in troubleshooting and resolving issues related to our platform.
• Gather feedback from customers to improve support processes and enhance user experience.
• Educate online content creators about our tools and resources for maximizing their reach and engagement.
• Collaborate with cross-functional teams to address complex customer queries or provide insights.
• Maintain accurate records of customer interactions and update the CRM system as needed.

• Fluency in Czech and English, both written and spoken.
• Proven experience in customer service, preferably in a digital or online environment.
• Excellent communication skills with a focus on empathetic interaction.
• Strong problem-solving abilities and a proactive approach to resolving customer issues.
• Familiarity with online content creation platforms and digital engagement tools.
• Ability to work independently as well as part of a team in a fast-paced setting.
• Strong organizational skills with attention to detail.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...