Japanese Speaking Customer Service for the Top Electronics Company

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Japanese Speaking Customer Service Representative for a leading electronics company. In this exciting role, you will be responsible for providing outstanding customer support to Japanese-speaking clients, assisting them with inquiries related to a wide range of electronics products and services. Your fluency in Japanese, combined with your passion for technology and commitment to customer satisfaction, will empower you to create a positive experience for every customer interaction. This position offers the opportunity to work in a fast-paced and dynamic environment, where you will be part of a team that values innovation, collaboration, and excellence. If you are ready to take your customer service career to the next level with a top electronics company, we invite you to apply and join us at The House of Mercier.

Responsibilities

• Provide high-quality customer service to Japanese-speaking clients via phone, email, and chat.
• Assist customers with product inquiries, troubleshooting, and technical support for electronics.
• Collaborate with the technical support team to resolve complex issues effectively.
• Educate customers on product features, warranties, and company policies.
• Document customer interactions and solutions in our CRM system accurately.
• Identify opportunities to enhance customer satisfaction and share feedback with management.
• Stay informed about the latest product offerings and industry trends to provide knowledgeable assistance.

• Fluency in Japanese and English, both written and spoken.
• Previous experience in customer service, especially in the technology or electronics sector, is preferred.
• Strong communication and interpersonal skills.
• Problem-solving abilities and the capacity to handle difficult situations with professionalism.
• Familiarity with electronics products and a strong interest in technology.
• Proficiency in using customer service software and CRM tools.
• Ability to work flexible hours, including evenings or weekends if required.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...