Portuguese Speaking Customer Service for Telecommunications Department

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently looking for a Portuguese Speaking Customer Service Representative to join the Telecommunications Department of a leading company in the sector. In this pivotal role, you will be responsible for delivering outstanding customer service to Portuguese-speaking clients, assisting them with their inquiries, service issues, and technical support. Your language skills and commitment to customer satisfaction will be essential in helping our clients navigate their telecommunications needs efficiently. The ideal candidate will thrive in a dynamic environment and be passionate about providing exceptional service while working collaboratively with a supportive team. This is an exciting opportunity to build a rewarding career in a vibrant industry, contributing to the enhancement of customer experiences and fostering long-lasting client relationships. If you are eager to be part of an engaging workplace while making a real impact, we encourage you to apply.

Responsibilities

• Provide exceptional customer service to Portuguese-speaking clients via phone, email, and chat.
• Resolve customer inquiries and issues related to telecommunications services quickly and professionally.
• Educate customers on product features, plans, and services to enhance their understanding and satisfaction.
• Document customer interactions accurately and maintain up-to-date records in the CRM system.
• Collaborate with technical support teams to troubleshoot and resolve client issues effectively.
• Gather feedback from customers to improve service quality and enhance user experience.
• Stay updated on telecommunications regulations, policies, and promotions to provide accurate information.

• Fluency in Portuguese and English, both written and spoken.
• Previous experience in customer service or a related field, preferably in telecommunications.
• Strong communication and relationship-building skills.
• Problem-solving abilities and a proactive approach to customer interactions.
• Familiarity with telecommunications products and services is a plus.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Proficient in using computers and various customer service software applications.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...