Portuguese Speaking Customer Service for Automotive Department

Mercier Consultancy is looking for a dedicated Portuguese Speaking Customer Service Representative to join our Automotive Department. In this pivotal role, you will provide outstanding support to our Portuguese-speaking clients, assisting them with their inquiries and requirements related to our automotive services.

Your fluency in Portuguese will play a vital role in ensuring clear communication with customers. You will address their questions, help them schedule services, and resolve issues while maintaining a high standard of customer satisfaction.

Responsibilities

• Respond to customer inquiries in Portuguese regarding automotive services via phone, email, and chat
• Assist clients with service bookings, provide product information, and resolve any issues they encounter
• Maintain detailed records of customer interactions and service requests in our CRM system
• Work closely with technical and service teams to ensure effective resolution of customer issues
• Educate customers on our automotive products and services
• Gather customer feedback to continually improve our service delivery
• Participate in ongoing training to stay updated on automotive offerings and industry trends

• Fluency in both Portuguese and English, with strong communication skills
• Excellent customer service skills with a focus on problem-solving
• Experience in customer service, preferably in the automotive sector, is advantageous
• Able to manage multiple inquiries efficiently in a fast-paced environment
• Detail-oriented with strong organizational abilities
• Passionate about automotive services and committed to enhancing customer experiences
• Familiarity with customer support software and CRM systems is a plus

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...