Czech Speaking Customer Support Online iGaming Department

The House of Mercier is a premier recruitment agency dedicated to connecting talented individuals with exciting career opportunities around the globe. We are excited to announce a new position for a Czech Speaking Customer Support representative within our Online iGaming Department. In this essential role, you will act as the primary contact for our Czech-speaking customers as they engage with our dynamic online gaming platform. Your proficiency in Czech is vital for delivering exceptional customer service and enhancing the overall gaming experience. This opportunity is ideal for motivated individuals looking to excel in the thriving iGaming industry. Your responsibilities will include managing customer inquiries, resolving issues, and promoting engagement with our wide range of gaming products. If you're passionate about contributing positively in an innovative environment, The House of Mercier is the right place for you.

Responsibilities

• Provide high-quality customer support via live chat, email, and telephone to our Czech-speaking clientele.
• Respond to customer inquiries regarding game rules, promotions, and account management in a timely and effective manner.
• Troubleshoot and resolve technical issues that customers may encounter while using our gaming platform.
• Provide knowledgeable assistance concerning our diverse array of gaming products and services to improve customer satisfaction.
• Assist customers with account registration, verification processes, and management of transactions including deposits and withdrawals.
• Maintain comprehensive records of customer interactions and feedback to aid in service enhancement.
• Collaborate with team members and other departments to ensure a seamless customer journey across all platforms.

• Fluency in Czech, both written and spoken; knowledge of English is a plus.
• Prior experience in customer support, especially within the iGaming or relevant sectors.
• Excellent verbal and written communication skills with a strong customer-centric approach.
• Ability to thrive in a fast-paced and dynamic environment while maintaining a positive demeanor.
• Strong analytical and problem-solving skills to efficiently address customer inquiries.
• Familiarity with online gaming platforms and a genuine interest in the iGaming sector.
• Willingness to work flexible hours, including weekends and holidays, to deliver outstanding service to our customers.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...