Brokerage Lead, FTZ

As a Fortune 500 company, Expeditors employs more than 16,000 trained professionals in a worldwide network of over 329 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customize solutions and seamless, integrated information systems. Our services include the consolidation and forwarding or air or ocean freight. Customs brokerage, vendor consolidation, cargo insurance, time-define transportation. Order and risk management, warehousing. distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington. 

The Brokerage FTZ Lead along with the Supervisor leads the team to achieves flawless operational performance, productivity, technical expertise, knowledgeable and promotable personnel, excellent customer service and constantly driving efficiency and growth supporting our Vision and Mission Statement, making our promise real to all our employees and customers.

Key Deliverables

Proactively monitor the following key metrics to achieve the expected results:

• Employee Satisfaction
• Complete 52-hour training per year (4.5 per month).
• Complete all mandatory trainings timely. Including New Hire trainings, boot camp, etc.
• For new employees, ensure timely completion of CICS (2 years) and Billing Certification (1 year).
• For new employees, ensure to obtain DG imports certification after 12 months.
• Employee development ownership, participating in all scheduled 1:1’s and EPE’s in a timely/actively manner.

General Responsibilities

• Exemplify and Teach Our Culture, Mission and Goals.
• Read, understand, and follow Code of Business Conduct, at all times.
• Follow the 10 Critical Success Factors.
• Engage with team members daily. Build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the team, department and corridor.
• Support all Employee Satisfaction initiatives and support all employee development programs.
• Any employee concerns must be addressed and escalated immediately.
• Ensure that company controls, policies, procedures, processes are understood and complied by all team members and self.
• Ensure all needs and tools required are available for your team to be successful in all areas.
• Support Supervisor to ensure the team is properly staffed, structured and organized on a day-to-day basis.
• Be visionary as it relates to managing staff, processes, and tools to be able to handle volume peaks, volume growth, or supporting other branches.
• Participate in executing department Tactical Business Plans, goals and expectations and monitor the progress utilizing the established tools.
• Identify and develop #2 and a backup.
• Understand and comply with all company and local policies, procedures and processes as shared by management.
• Understand, monitor and ensure consistency in quantitative and qualitative performance as it relates to expectations and standards.
• Contribute to build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department.
• Proactively communicate with Supervisor and Management team about any required training, support or tools needed to timely and effectively complete job functions. Escalate any issues or concerns preventing you to do so.
• Prepare, follow-up and execute on your personal development plan and goals. Own your self-development.
• Escalate issues to Supervisor or Operations Manager as needed.
• Actively participate in the optimization of systems, tools, processes and continuously improve the efficiency, productivity and quality of the service

Customer Service

• Courteous and professional communication with customers and coworkers.
• Timely notification to customers of potential delays related to services rendered.
• Timely and accurately respond to all internal and external customer requests received via any communication channel, with reliable information. No e-mail should go unanswered over 24 hours. Urgencies typically require <1 hour response. Monitor and work on priorities.

FTZ

• Comply with company controls, policies, and procedures.
• Understand and use the updated Customer SOP for all customers.
• Participate in team and department and branch meetings
• Ensure accurate and timely billing of customers
• Properly use all Expeditor systems and tools.
• Ensure that all emails are handled timely (within 1 hour) and professionally. 
• Maintain highest compliance levels for all applicable Customers requirements and stay current with developments and changes in regulations.
• Meet KPI Standards in accordance with the Company’s Procedures (OPS).
• Ensure that all customer’s legal documents are updated.
• Contribute to operational effectiveness and comply with District Excellence metrics applicable on your Product.
• FTZ requests and In-bond clearances are processed as outlined in the Operational Process Standards (OPS).
• Review FTZ related reports and ensure accuracy 

Security, Health and Safety

Responsible to inform immediately to the Branch’s Health and Safety representative any unsafe condition that could put employees at risk in the workplace as well as any incident or accident.

Finance

• Comply with all our policies, including the credit policy.
• Timely and correctly bill all processed entries, update CFIT notes with any exceptions.
• Understand all accounting processes and reports and its impact.
• Monitor and constantly work on preventing monetary losses.

• Education : Bachelor's degree in Business Administration or related field (Preferred)
• FTZ operation knowledge (preferred)
• 3 years’ experience in import brokerage
• Experience interacting with government agencies
• Project Management Skill
• Good understanding of 19 CFR (Parts 1 – 199) and the HTSUSA
• Problem solving and analytical skills
• Customer Satisfaction oriented
• Interpersonal and communication skills, ability to communicate at all levels 
• Ability to complete work within standard procedures, guidelines and office policies
• Self-driven personality and good business sense
• Strong computer skills, including knowledge of all Microsoft Office applications
• Commitment to Exemplify our culture at all times
• English and Spanish fluency.

All your information will be kept confidential according to EEO guidelines.