Workforce Management Assistant Manager

Job Summary

A company is looking for an Assistant Manager Workforce Management.

Key Responsibilities

• Manage and direct workforce team members to meet goals through hiring, performance management, and coaching
• Analyze workforce metrics and trends to ensure optimal staffing and scheduling
• Prepare and present reports on forecasts and process recommendations to management

Required Qualifications, Training, and Education

• 5+ years of related experience in workforce management or call center operations
• Experience with NICE CX One, IEX, or similar workforce management tools
• Two-year degree or equivalent experience; four-year degree preferred in business or statistics
• Advanced skills in Microsoft Office, particularly Excel
• Experience in data visualization tools and dashboards