Senior Help Desk Technician

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

The Sr. Help Desk Technician is responsible for the IT Help Desk daily functions including troubleshooting help desk tickets and training help desk staff. Reporting to the Help Desk Manager.

You'll have opportunity to:

• You will ensure correct installation, configuration, use and maintenance of the Microsoft SCCM Platform.
• You will maintain ongoing communications with support teams regarding application issue resolution and general workstation management support.
• You will provide 3rd level support for the desktop platform.
• You will work with main platform vendors for support to resolve issues and platform strategy development.
• Coordinate release of critical updates and support Windows Servicing Model.
• SCCM Client remediation/support, resolving and maintain SCCM client health on Workstations.
• Package/Troubleshooting/Support Applications Installation.
• Operating system deployment, creation, update, and maintenance.
• Monitor Incident and Service requests, to resolve or reassign to the appropriate resources to address.
• ITIL Experience of change management processes.
• Some experience with Elevated Privileged Management system (Similar to CyberArk EPM).
• Perform daily and long-term operational and strategic management of hardware and software
• Plan, monitor, and record hardware assets and software license to make sure they complied with vendor contracts in different software tools
• Take measures of crisis management to control all effects that may arise from client problems and complaints to avoid escalation
• Organize training and make arrangements for team member to receive training on the latest and best practices in handling help desk related issues
• Keep clean records of all activities in the help desk department and present them to management upon request for evaluation

• High School Diploma or equivalent
• At least five (5) years' experience performing responsibilities similar to those listed in the job description and responsibilities sections above
• Experience with application imaging
• Occasionally require after hours emergency response
• Problem analysis and resolution
• English language communication required

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

#LI-Hybrid

Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.