Senior User Researcher - 12 month FTC

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

We're looking for a Senior User Researcher on a 12 month FTC basis to join our Experian Consumer Services (ECS) division of global data group Experian. We're responsible for the direct-to-consumer credit business, helping consumers take control of their financial health and support their journey through life's big moments

You will help us to uncover the how, why, and when of customer needs, helping shape and validate solutions. You'll report into the Head of Product Marketing alongside our other researchers and insight managers, with a dotted reporting line into our Head of Design – this means that you'll work with other researchers to connect insights and ideas, and being embedded in the design roadmap.

What you'll do:

• Design, plan and conduct research to provide user-centred recommendations across a range of projects and product areas
• Plan and run qualitative studies, including user interviews
• Independently define research objectives and formulate research proposals
• Analyse qualitative and quantitative data to create actionable insights and recommendations
• Work with our other researchers to connect insights and ideas across multiple teams and projects
• Collaborate with product, design, marketing and other teams to integrate user research findings into our product development process
• Champion user-centred design principles and advocate for the needs and preferences of users
• Raise the profile of the team by identifying and sharing insights and success stories, and helping other areas to understand value and contribution
• Democratise research by creating templates and training that allow product managers, marketers and designers to run simpler research tasks independently
• Help manage tools, building playbooks, and maintaining third-party relationships

Qualifications

• Proven knowledge of UX research methodologies and practices
• Hands-on experience with a range of qualitative and quantitative research methods and techniques
• An understanding of user-centred design principles and their application
• Experience crafting research plans and defining objectives and methodologies

Benefits package includes:

• Hybrid working
• Great compensation package
• Core benefits include pension, bupa healthcare, sharesave scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Internal Grade: D/EB8

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