Technical Support Analyst

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Experian Data Quality is a recognized industry leader of data quality and data quality management solutions. Our comprehensive solutions validate, standardize, enrich, profile, and monitor your customer data so that it is fit for purpose. With flexible SaaS and on-premise deployment models, our software is customizable to every environment and any vision. You will support our clients, allocated all around the globe, contemplating a variety of industries. You will become an expert in EDQ's software portfolio, and to provide a world-class support to our clients, enhancing a great experience and ensuring they value our company in a industry.

Role Summary

• Providing remote, software technical support for Experian EDQ clients. Our solutions include data cleansing, validation enrichment and profiling.
• Promptly help solve clients' issues through different channels, including email, phone, and ticketing systems.
• Diagnose and troubleshoot technical issues related to API, data processing, and application functionality.
• Collaborate with our teams, including product development, Level 2 and Level 3 engineering team, and account management, to resolve complex technical issues and escalate.
• Document interactions with costumers, including troubleshooting steps, solutions provided, current action owner and follow-up plans,.
• Help create knowledge base articles through the Knowledge Centered Service methodology.
• Stay informed about product updates, new features, and industry trends related to data quality management and API technologies.

• 1-3 Years of Desktop Support, Help-Desk, or IT related support
• BA degree or equivalent experience desired
• English Level B2

Experience

• Familiarity with SOAP UI, SFTP, JSON, REST APIs and SaaS
• IT/Networking general knowledge
• CLI knowledge
• Familiarity with SOAP UI, SFTP, JSON, REST APIs and SaaS
• CLI knowledge

Schedule: Monday to Friday / 06:00am - 03:00pm

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

This is a permanent home-based role in Costa Rica. No relocation available.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.