Member Support Specialist | Part-Time (30 hrs/week)

We’re looking for a temporary contractor to step in and support our crew while a key member is on maternity leave. This short-term role runs Monday through Friday, 30 hours per week with flexibility on choosing your hours (either 9 am – 3 pm or 10 am – 4 pm). This role is in the office Monday – Thursday and remote on Fridays. The position will continue through August 2025 and offers $20 per hour. This is a great opportunity for someone who is reliable, adaptable, and ready to make an impact during a crucial time for our crew. If this sounds like you, we’d love to connect!

About Us:

We believe every family should feel confident when buying and selling a home.

We do this by transforming the way consumers are educated in the housing industry - providing real estate professionals with market insights to stay current on what’s happening, and marketing tools to share them in a simple way that is easy to understand. Since 2007, KCM has helped hundreds of thousands of agents to educate and serve buyers and sellers like never before.

How you'll spend your days:

Member Support:

• Supporting Members by managing a high volume of incoming inquiries (phone, chat, and email), troubleshooting technical challenges, and instructing Members on how to best use the KCM SaaS Platform.

Member Resources:

• Testing technical requirements of products and developing instructional materials for Members to learn how to set up or implement their KCM content and tools within their business.

Member Voice:

• Understanding Member needs and being a voice for them internally, sharing their requests and needs with the rest of the company, primarily the product and content teams.

For Success in this role you'll need:

• Ability to identify and solve critical issues
• A meticulous approach to tasks and a keen eye for accuracy
• Strong written and verbal communication skills

Bonus points if you have:

• Experience working with social media (Instagram, Facebook, LinkedIn)
• Proficient with HubSpot Service
• Experience supporting a virtual chat environment
• Experience in a SaaS environment or working with a mobile app
• Knowledge or experience in the real estate industry is a plus!

Perks:

• 3 paid days off and any company-recognized holidays (upcoming holidays include: President’s Day, Memorial Day, Fourth of July)
• Lunch provided Monday - Thursday!
• Remote work on Fridays

KCM is an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.