Outreach Manager, Bureau of Chronic Disease Prevention

The Center for Health Equity & Community Wellness (CHECW) seeks to eliminate racial and other inequities resulting in premature mortality. With an unwavering grounding in history and structural analysis, CHECW works to increase visibility of the harm perpetuated by centuries of racist, socially unjust policy while pushing towards redress for the most impacted NYC communities. CHECW addresses inequity across community and healthcare systems in partnership with community, faith-based, and health care organizations. CHECW's work focuses on social determinants of health, including environmental and commercial determinants, and addresses both upstream and downstream factors to improve health and well being of New Yorkers. CHECW is comprised of the Bureau of Bronx Neighborhood Health, the Bureau of Brooklyn Neighborhood Health, the Bureau of Harlem Neighborhood Health, the Bureau of Chronic Disease Prevention, the Bureau of Health Equity Capacity Building, the Bureau of Equitable Health Systems and the Bureau of Finance, Administration and Services. The division's Deputy Commissioner also serves as the Agency's Chief Medical Officer. The Bureau of Chronic Disease Prevention (BCDP) works to eliminate racial inequities and reduce overall premature mortality by tackling big tobacco, big salt, big sugar, and other commercial determinants of health.

As part of prevention and wellness, promotion, BCDP employs evidence-based policies, programs, communications, and research to advance its objectives, as well as spearheads and evaluates innovative projects in order to develop new approaches to addressing chronic disease. The bureau supports work spanning Tobacco Policy and Programs, Healthy Eating Initiatives, Active Design, Public Health Detailing, Cancer Prevention and Control Program, and the Hypertension Initiative. The Bureau of Chronic Disease Prevention seeks to hire a Outreach Manager to manage and train as well as communicate with providers and clinical practices.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
Supervise and mentor a team of three Outreach Representatives (representatives), fostering a supportive environment for professional growth, with an emphasis on communication skills, meeting program and campaign milestones, and responding to practice and provider needs.
Oversee day-to-day interactions among the representatives with their providers and clinical practices, ensuring effective communication, collaboration and appropriate triage to the Public Health Detailing team and other Health Department programs.
Provide guidance and support to the representatives when issues arise both with their practices and providers, such as access to sites, resistance to campaign messages, and problems meeting program deadlines, as well as administrative tasks such as data entry and reports.
Work to enhance team performance and resolve challenges.
Be an active participant in administrative meetings in order to help facilitate and support site list assignment and material inventory processes, tracking of materials distribution, and developing a plan for materials remaining at the end of the campaign.
Develop and implement onboarding procedures for new representatives, ensuring the integrity of the Public Health Detailing approach, including temporarily assigned staff.
Conduct in person detailing sessions with providers and staff, utilizing selling and communication techniques to relay the key recommendations of the current Public Health Detailing campaign to increase adherence among our providers.
Deliver supporting campaign materials to practices as well as help facilitate materials orders when necessary.
Coordinate all training logistics, including assigning representative tasks, materials/presentation preparation, while actively working with Senior Manager of Programming and Strategy on curriculum development.
Develop and implement systems to manage practice requests, in coordination with Senior Manager of Operations to streamline processes.
Facilitate regular team meetings to enhance staff communication, share updates, and foster a culture of collaboration and feedback.
Collaborate with team to increase communication with Public Health Detailing's Senior Managers, the Bureau and agency at large.

PREFERRED SKILLS:
Experience working with healthcare-sites and providers.
Understanding of the healthcare landscape in NYC
Ability to be flexible.

Why you should work for us:

- Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
- Benefits: City employees are entitled to unmatched benefits such as:
o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
o a public sector defined benefit pension plan with steady monthly payments in retirement.
o a tax-deferred savings program and
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
- Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at [email protected] or 347-396-6549.

1. A baccalaureate degree from an accredited college or university and two years of full-time satisfactory experience in: (a) developing public health education programs, including identifying target populations, conducting needs assessments, designing educational materials, planning educational presentations or workshops, and evaluating health education programs; (b) presenting public health education programs; and/or (c) counseling in areas such as communicable diseases, substance abuse, assault, sexual abuse, and/or family planning; or

2. A master’s degree from an accredited college or university in one of the following areas: public health education, education, public/community health administration, public administration or business administration and one year of full-time satisfactory experience as described in "1" above.

For Assignment Level II
In addition to meeting the "Qualification Requirements" above, to be assigned to Assignment Level II, candidates must have two additional years of full-time
satisfactory experience, for a total of four years of experience for candidates with a baccalaureate degree, and two years for candidates with a master's degree.

For Assignment Level III
In addition to meeting the "Qualification Requirements" above, to be assigned to Assignment Level III, candidates must have three additional years of full-time satisfactory experience as described above, for a total of five years of experience for
candidates with a baccalaureate degree, and three years for candidates with a master's degree; at least one year of which, in either case, must have been in a
supervisory or administrative capacity.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.