Unemployment Claims Analyst (Remote)

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

We are looking for an Unemployment Claims Analyst to join our team. You will process unemployment claims, meeting strict deadlines, gathering information from client contacts, working with state agencies, writing appeals, and excelling in a fast-paced work environment. You will report to our Sr. Claims Manager.

Responsibilities:

• Process Unemployment Claims: Review and process unemployment claims following state regulations.
• Meet Deadlines: Ensure all claims, state calls, and determinations are processed within the required timeframes to avoid delays.
• Gather Information: Collect necessary information from clients and other relevant contacts to support claims processing.
• Work with State Agencies: Communicate with state agencies to resolve issues, respond to requests for information, and ensure compliance with regulations.
• Maintain Client Relationships: Provide excellent customer service and addressing their concerns promptly.
• Team Member: Collaborate with team members, share knowledge, and contribute to a positive and supportive work environment.
• Manage a high volume of claims and tasks while ensuring detail and accuracy.

Skills:

• Ability to work independently and as part of a team.
• Proficiency in data entry and communication tools.
• Accurate in processing information.
• Review confidential information with discretion.

• Education: High school diploma or equivalent; additional education or certification in a related field.
• Previous experience in unemployment claims processing, customer service, or a related field.

Perks:

• Great compensation package and bonus plan
• 401K with a 4% company match with immediate vesting.
• Comprehensive health, dental, and vision plans.
• 5 sick days each calendar year.
• 12 paid company holidays and 2 paid volunteer days.
• Wellness plans, online discounts, employee discounts, pet insurance, employee stock purchase programs, and more.

Our uniqueness is that we celebrate yours. Experian's culture and people are main differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

All your information will be kept confidential according to EEO guidelines.

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