Volunteering & Employability Team Coordinator

Job Description ​​and Person Specification

Job title: Volunteer & Employability Team Coordinator

Reporting to: Volunteering Development Manager

Location: Hybrid, London or Sheffield with regular UK travel             

Contract type:  Permanent    

Hours per week: Full time 35 hours                

Salary: £24,893-£26,203 (London) or £23,620-£24,329 (National)

Our Vision: A UK where “No good food goes to waste”. 

We are UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups.  Every week we provide enough food to create almost a million meals for vulnerable people.

There has never been a more exciting time to join an organisation at the heart of public consciousness.  For more information visit:  www.fareshare.org.uk

FareShare is an equal opportunity employer, and we welcome applications from all backgrounds and abilities and as a Disability Confident Employer, we provide reasonable adjustments.

We aim to recruit from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our commitment to redistributing surplus food, come and join us!

The role

We require a proactive and detail-oriented coordinator to join our team. In this key role, you will be responsible for coordinating our corporate volunteering program, provide support to the wider volunteering & Employability team, and ensuring the smooth running of various initiatives. You will be the first point of contact for volunteer inquiries and will deliver outstanding customer service, ensuring that both individual and group volunteers are engaged and supported effectively.

This role requires impeccable organisational skills, strong attention to detail, excellent communication skills, and strong prioritisation and time management.

Main area of responsibility

Partner Volunteering Programme Coordination:

• Oversee the day-to-day operations of the corporate volunteering program, ensuring effective scheduling, attendance, communication, and follow-up.
• Work closely with corporate partners and delivery partners to organise volunteer events and initiatives.
• Support the development of new volunteering partnerships and opportunities.
• Actively seek opportunities to improve volunteer experience and program efficiency.

Communication

• Facilitate clear communication with volunteers, partners and the wider team to ensure clear expectations.
• Provide ongoing support to volunteers, ensuring they have the necessary information to feel informed, valued and engaged.

First Point of Contact

• Be the primary point of contact for individual and group volunteer inquiries, providing timely, accurate and helpful responses.
• Deliver exceptional customer service by addressing all concerns to ensure a positive experience for all participants.

Record Keeping & Administrative support

• Tracking and documenting volunteer activities including scheduling and feedback, to ensure all volunteer contributions are accurately logged, up-to-date and accessible.
• Implement and improve systems to enhance processes and reporting.
• Provide administrative support to the wider volunteering team, including planning events, scheduling meetings, managing and updating documentation.

Person Specification

Essential Criteria

• Impeccable organisational skills with the ability to manage multiple tasks, work to deadlines and prioritise effectively.
• Strong attention to detail and accuracy in all aspects of work.
• Exceptional verbal and written communication skills, with a focus on customer service.
• Building and maintaining relationships with internal stakeholders and external organisations keeping multiple stakeholders informed.
• Proficiency with office software (Microsoft Office Suite or equivalent), administration experience and basic database management.
• Ability to self-motivate and work within a team.

Desirable Criteria

• Experience in a similar role in a non for profit or similar sector.
• Experience with CRM or volunteer management software.

Competencies and behaviours

• Commitment to delivering excellent customer service
• Able to work collaboratively with different stakeholders, both internally and externally.
• Comfortable with change and able to manage competing priorities.
• An understanding of and commitment to FareShare’s mission.
• A commitment to Equal Opportunities.
• Flexibility and collaborative style of working across FareShare and with all our stakeholders.

Why Join Us

• Make a direct impact on the community through volunteering initiatives.
• Be part of a supportive, dynamic, and growing team.
• Develop your skills in volunteer coordination and program management

• Hybrid / Flexible working, with regular UK travel
• 28 days’ annual leave + 8 bank holidays
• Employers pension contribution
• Employee Assistance Program
• Interest free bicycle purchase loan scheme
• Season ticket loan

Closing date for receipt of applications is Tuesday, 28th January 2025 11:59pm