Product Manager

Favor is committed to building a world-class team that shares a passion for products that make a difference for our users and our business. Do you get a thrill when you impact hundreds of thousands of users? Do you want to work for a purpose- and values-driven company in a high-growth environment? Are you excited by the challenges that arise in a three-sided marketplace?

As a product manager at Favor, you will play a critical role in building products that bring fast, fresh delivery to Texans far and wide. Our product managers are user-driven, creative problem solvers who serve as strategic partners to people across the company. They are embedded into an engineering squad and are responsible for setting their domain’s vision and strategy, determining what’s on the roadmap, and supporting the squad in day-to-day execution.

The Runner Experience product manager will focus on helping our drivers deliver every Favor perfectly with top-tier service and hospitality. Products for this squad include the core delivery flow of the Runner mobile app and integrations with third-party Trust & Safety providers.

• Own all aspects of product management within your domain, with minimal oversight: vision, strategy, roadmap, delivery, experimentation, organizational readiness, and outcomes.
• Work cross-functionally with stakeholders and executives to develop a product vision and build support across the organization.
• Deeply understand the competitive market, user needs, technology landscape, and product data and analytics to make sound decisions on what to prioritize.
• Partner with user research, design, engineering, and stakeholders to develop solutions to important problems facing our users and business.
• Lead the product development lifecycle, working with designers and engineers to produce a groomed, prioritized backlog of user stories.
• Serve as a trusted subject matter expert for colleagues in product, engineering, and beyond.
• Foster user-centricity and relentlessly advocate for our customers, Runners, and merchants.
• Communicate effectively to all levels of the company.

• 3+ years of experience in product management. An ideal candidate has experience launching products at scale within an agile software development environment, as well as experience leading mobile app development teams and integrating with third-party vendors.
• We value having many diverse perspectives on our team. A degree in computer science, business, or a related field is a plus but not required. 
• Experience working directly with engineers, designers, business analysts, and data scientists — and an ability to ‘speak their language’ when needed.
• Demonstrated ability to lead and drive alignment across cross-functional teams.
• Excellent communication, presentation, and organizational skills.
• Strong attention to detail. 

• Thrives while leading in a fast-paced, regularly changing environment. You turn chaos into order, and you love doing it. People look to you for guidance in times of turmoil. 
• Most comfortable when there’s too much to do. You aren’t easily overwhelmed, and you prioritize tasks naturally. You’re not afraid to focus on one thing at a time when it’s needed. 
• Have a high dynamic range. Ability to see the big picture but comfortable diving deep into the details. You’re not above rolling up your sleeves and doing the grunt work. 
• Loves great products. You are excited by thoughtful design and appreciate attention to detail and fine craft. 
• Confident but humble. You can make decisions with the wisdom to change course as soon as needed—the ability to collaborate with a diverse group of individuals without drama.

Life at Favor

Where you’ll work: This is a hybrid role, meaning you’ll work from home roughly three days per week and collaborate with other team members in person at our HQ in Austin, Texas for the remaining work days. No matter where you work best, we foster an inclusive and flexible environment to support our workforce. 

Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in Favor delivery fee credit and H-E-B discounts! 

Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.

Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.

Community: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities.

Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer. We review all resumes and qualifications with an open mind and encourage you to apply if this role interests you!

In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know! Our talent acquisition team will work with you directly to ensure a smooth and delightful process.