IT Help Desk Support

At FellowshipLIFE, we are dedicated to delivering compassionate, high-quality care that empowers older adults to thrive in the comfort of their homes. As a trusted leader in home care services, we are committed to making a meaningful impact on the lives of our clients and their families.

We are seeking a full time a Tier I Help Desk Support Associate to provide first-level troubleshooting for computer hardware and software problems, cable TV services, wired and wireless network, internet access, analogue and digital phones, e-mail and server access, and all other calls to the IT Support line.

• Provides Tier I Helpdesk support for all issues submitted to the IT Helpdesk via Worx hub, telephone calls, or walk-ins.
• Maintains the Worx hub ticketing queue to ensure all work requests are resolved.
• Provides Tier I helpdesk support for all computer hardware and software problems.
• Provides Tier I support for all printers, copiers, scanners, fax machines, and AV systems.
• Provides Tier I helpdesk support for all cable TV problems.
• Provides Tier I helpdesk support for wired and wireless network access.
• Provides Tier I helpdesk support for telephone service-related problems.
• Provides Tier I helpdesk support for e-mail and server access problems.
• Provides Tier I helpdesk support for all other work requests submitted to the IT department.
• Expected to fully trouble-shoot helpdesk support issues prior to escalation to Tier II support.
• Updating personal knowledge by participating in educational opportunities, reading professional publications and maintaining personal certificates.
• Other duties and projects as assigned and necessary to maintain effective operations of the Information Technology department.

• Associate’s degree, technical school diploma, or equivalent work experience.
• Experience working in an IT support capacity providing end-user support for desktop computers, laptops, printers, copiers, file server access, and MS Office.
• Experience working with a Microsoft domain environment with Active Directory and Windows servers.
• Experience with Windows 8 and earlier Microsoft operating systems.
• Working knowledge of audio/visual equipment and Cablevision TV equipment.
• Working knowledge in supporting Apple OS and iOS.
• Strong interpersonal skills necessary to communicate and cooperate with and respond effectively to the instructions and requests from a diverse group and to provide information with ordinary courtesy and tact.

• A+ certification
• Microsoft MCP preferred
• Experience with telephone systems

EOE - FellowshipLIFE is an equal opportunity employer and values diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.