Customer Success Operations Specialist (Night Shift)

Why is this role important to Field Nation?

The Customer Success Operations Specialist is a newly created role at Field Nation, with long-term growth potential. This position will be supporting the Customer Success Managers in driving adoption within strategic accounts. The role involves collaboration in internal systems, monitoring accounts and advising CSM of anomalies and risks, creating and distributing critical reports, creating Executive Business Review presentations, and coordinating internal and external meetings. The specialist will also work with data and reporting teams to gather critical information needed for upcoming customer touchpoints and assist in creating, updating, and maintaining ongoing account plans for customers. This is a vital role in ensuring the Customer Experience team can continue to provide the experience our customers have come to expect and deserve. 

• Assist in maintaining/updating internal systems such as monday.com, Salesforce, Field Nation
• Monitoring accounts and advising of anomalies and other risks
• Create and distribute critical reports out of the Field Nation platform as requested
• Create Executive Business Review presentations and populate data for metrics as needed using Field Nation templates   
• Responding to and following up on CRS escalations and requests for assistance
• Coordinating internal and external meetings
• Work with data and reporting teams to gather critical information needed for upcoming customer touchpoints
• Creating, updating, and maintaining ongoing account plans for customers including management of documentation
• Facilitate requests for data and reporting on behalf of the CSM such as requests for:
• Compliance reports, buyer insight reports, provider Block reports, engagement limit reporting, screening invitation reporting, work orders past approval reporting
• Internal follow-up on Field Nation compliance notifications 
• Other buyer-related tasks are requested as directed by the CSM

• 1-2 years of executive assistance, project management, and/or client-facing relationship experience  
• Knowledge of internal Field Nation reporting systems (Tableau, Salesforce, etc.)
• Excellent communication skills (verbal and written)
• Strong attention to detail and ability to stay organized while working on multiple tasks at once
• A highly motivated team player with a proactive approach to work
• A finisher/completer with a high level of personal ownership of individual performance
• Self-driven, results-oriented with a positive outlook, and a clear focus of high-quality work
• Able to work well with colleagues within different areas of expertise
• Must be comfortable operating in a fast-paced, highly dynamic environment and exhibit grace under pressure

• 8:00 PM - 5:00 AM (Monday to Friday)

• BDT 55,000 - 70,000 Monthly

• Competitive salary based on experience and qualification.
• Mobile bill
• Gratuity benefit.
• Medical Insurance.
• Field Nation LLC Performance Reward.
• Festival Bonus.
• Gym Membership.
• Career Development Budget.
• Lunch - Fully Subsidized.
• Hybrid Office. (3 days remote,2 days physical)
• Sound work-life balance - Regular working hours: 8 hours/day, 5 days a week.
• Friendly work environment.
• Flexible leave/vacation policy.
• A great learning opportunity.
• The opportunity to work with cross-cultural teams with the US.
• Annual performance evaluation and increment.
• Employee Transportation: Drop off service

Why Field Nation?

At Field Nation, we are breaking the barriers to work and enabling the gig economy. We’re a tech company that offers a web-based marketplace solution for buyers and sellers of contract services to simply connect, work, and manage their business. We look for collaborators, innovators, and problem solvers to join us in our common purpose of changing the way work gets done. We were named a Top Workplace by the Star Tribune in 2017, 2018, 2019, and a Top 150 Workplace in 2020. We look to hire extraordinary people and provide them with extraordinary benefits.