Nordic Speaking Customer Experience Coordinator - Athens (Remote in Greece)

Join Patrique Mercier Recruitment PT, Greece’s leading agency for candidates seeking employment in their native languages, as a Nordic Speaking Customer Experience Coordinator. This remote position allows you to work from anywhere in Greece while making a significant impact in the realm of customer service. We pride ourselves on connecting top talent with opportunities across various sectors, including online media, gaming, healthcare, retail, and more. In this role, you will be instrumental in ensuring that our Nordic-speaking clients receive unparalleled service and support. If you have a passion for enhancing client relationships and are fluent in Nordic languages, we would love to welcome you to our vibrant team!

Responsibilities

• Serve as the primary contact for Nordic-speaking customers, addressing inquiries and providing comprehensive support.
• Assist customers through various channels such as phone, email, and chat, maintaining a high level of professionalism.
• Gain in-depth knowledge of our products and services to deliver accurate information to customers.
• Resolve customer issues effectively, ensuring satisfaction and fostering loyalty.
• Partner with internal teams to relay customer feedback and contribute to service enhancement initiatives.
• Follow up with customers to assure continued satisfaction and gather feedback.
• Compile and analyze data on customer interactions to recognize trends and improve services.

• Fluency in a Nordic language (Swedish, Norwegian, Danish, Finnish) and English, both written and spoken.
• Previous experience in customer service or customer experience roles.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize effectively in a remote work environment.
• Familiarity with customer service software and tools.
• Strong problem-solving abilities and a proactive customer service mindset.
• Interest in online media and awareness of industry trends.

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....