Italian Speaking Banking Support Specialist - Athens (Remote in Greece)

Patrique Mercier Recruitment FR is excited to offer a position for an Italian Speaking Banking Support Specialist in Athens, with the flexibility of remote work in Greece. This role is tailored for individuals who are enthusiastic about providing outstanding support to Italian-speaking banking customers, ensuring that their banking experience is exceptional and hassle-free.

Responsibilities

• Act as the primary support contact for Italian-speaking clients via phone, email, and chat.
• Resolve inquiries related to accounts, transactions, and a variety of banking products efficiently.
• Provide effective troubleshooting for banking-related issues while maintaining a high standard of customer satisfaction.
• Educate clients about banking policies, products, and compliance measures.
• Thoroughly document all customer interactions in the CRM system to ensure consistency and effective follow-up.
• Collaborate with internal departments to handle complex inquiries and improve service quality.
• Continually enhance knowledge of banking offerings to provide accurate and relevant information to customers.

• Fluency in Italian and English, both written and spoken.
• Experience in customer service, preferably in the banking or financial services industry.
• Familiarity with banking products and services will be an advantage.
• Strong communication and interpersonal skills with a focus on delivering excellent customer experience.
• Ability to handle sensitive information professionally and with confidentiality.
• Proficient in customer service software and Microsoft Office applications.
• Excellent problem-solving skills and a keen attention to detail.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks