Italian Speaking Airline Customer Service Specialist - Athens (Remote in Greece)

Patrique Mercier Recruitment FR is excited to offer a fantastic opportunity for an Italian Speaking Airline Customer Service Specialist, with the option to work remotely from Greece. This position is perfect for those who are enthusiastic about the travel industry and eager to provide top-notch support to Italian-speaking customers.

Responsibilities

• Deliver exceptional customer service to Italian-speaking airline clients through phone, email, and chat communication.
• Assist customers with inquiries related to flight arrangements, changes, cancellations, and baggage issues.
• Effectively resolve customer complaints and provide solutions in a timely manner.
• Stay updated on airline policies, procedures, and industry regulations to ensure accurate assistance.
• Document all customer interactions diligently in the CRM system.
• Collaborate with cross-functional teams to enhance overall service quality.
• Participate in training sessions to refine skills and enhance product knowledge.

• Fluency in Italian and English, both written and verbal.
• Experience in customer service, particularly in the airline or travel industry, is preferred.
• Outstanding communication and interpersonal skills.
• Strong customer-focused mindset with the ability to manage inquiries and resolve issues effectively.
• Proficient in using customer service software and Microsoft Office tools.
• Detail-oriented with excellent organizational capabilities.
• A keen interest in the travel sector and dedication to enhancing customer experiences.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks