Helpdesk Analyst

FIGS is seeking a self-directed IT Helpdesk Analyst with a passion for technology, collaboration, and creative problem-solving. The Helpdesk Analyst will actively contribute to meaningful projects and work closely with the Director of IT and senior leadership. The position provides the opportunity to learn valuable skills with a fast growing ecommerce company.

What you’ll do:

• Provide front line technical support for employees in office and working remotely
• Troubleshoot, diagnose and resolve hardware and software issues
• Escalate technical issues to upper level support as necessary
• Document technical support requests and steps to resolution
• Receive and resolve requests for access to services, resources, and applications
• Maintain, inventory, and deploy technology assets and equipment to end users
• Work with vendors to procure hardware in accordance with IT standards
• Provide technology equipment to onboard new employees
• Assist in developing annual budget
• Assist in upkeep of corporate equipment, such as printers and conference rooms
• Collaborate with building management, workplace coordinator for in-office needs
• Shadow and receive training from the Director of IT and Systems Administrator
• Provide after-hours technical support on an on-call basis
• Work in a hybrid capacity, in-office 2 days per week

Qualifications:

• 2-4 years experience of experience as a helpdesk or desktop support analyst
• Ability to work one weekend day every week 
• Familiarity with macOS and Windows desktop operating systems
• Understanding of workplace productivity tools, such as Office, Dropbox
• Understanding of workplace communication tools, such as Zoom, Slack
• Understanding of SSO technology such as Okta
• Familiarity with ticketing and documentation systems
• Exposure to mobile device management platforms, such as Jamf, Kandji, or Intune
• Strong verbal and written communication skills
• Excellent analytical and problem-solving skills
• Strong work ethic and attention to detail

FIGS Compensation and Benefits

Pay Range

• This role's hourly range is between $25.00 and $27.00. Actual salary is determined based on a number of factors, including but not limited to your relevant skills, qualifications, and years of experience. 

Additional Compensation and Benefits 

• Equity: All FIGS employees have the opportunity to own shares of FIGS stock through our new-hire equity program. Additionally, FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan  

• Other compensation and benefits offered include: 
• Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Breethe and Classpass. 100% FIGS-sponsored life insurance and disability insurance  
• Amazing 401(k) program, with a company match up to the first 6% of your contribution
• Generous paid time off - We have 12 company holidays. For salaried team members, we offer flexible vacation. For our hourly team members, we offer up to 3 weeks of accrued vacation
• Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
• FIGS sponsored Uber Eats voucher for in-office weeks
• Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide
• Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more…

*Benefits eligibility is determined by hour requirements and length of service 

A little bit about us…

FIGS, Inc. is a founder-led, direct-to-consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. We redefine what scrubs are by creating technically advanced apparel and products that feature an unmatched combination of comfort, durability, function and style, all at an affordable price. With the largest DTC platform in healthcare apparel, we sell our products to a rapidly growing community of loyal customers. Through these customer relationships, FIGS has built a community and lifestyle around a profession, revolutionizing the large and fragmented healthcare apparel market and becoming the industry’s category-defining healthcare apparel and lifestyle brand.

Our Threads for Threads initiative is integral to our mission to improve the lives of healthcare professionals on a global scale. Founded alongside FIGS in 2013, Threads for Threads donates scrubs to healthcare professionals working in resource-poor countries around the world.