Technical Support Engineer
Fingerprint empowers developers to stop online fraud at the source.
We work on turning radical new ideas in the fraud detection space into reality. Our products are developer-focused and our clients range from solo developers to publicly traded companies. We are a globally dispersed, 100% remote company with a strong open-source focus. Our flagship open-source project is FingerprintJS (20K stars on GitHub).
We have raised $77M and are backed by Craft Ventures (previously invested in Tesla, Facebook, Airbnb ), Nexus Venture Partners (previously invested in Postman, Apollo.io, MinIO, Druva) and Uncorrelated Ventures (previously invested in Redis, Rollbar & Gradle).
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Fingerprint recruiting email communications will always come from the @fingerprint domain. Any outreach claiming to be from Fingerprint via other sources should be ignored.
Are you passionate about web technologies and skilled in JavaScript? Do you enjoy solving technical challenges and helping customers succeed? If so, we’d love to hear from you!
Fingerprint is looking for a Technical Support Engineer to join our Customer Success team. In this role, you'll be a key partner to our customers, helping them troubleshoot issues, integrate our API seamlessly, and maximize the value of our technology. You’ll work closely with the Senior Director of Customer Success, as well as cross-functional teams, to ensure customers have a smooth and positive experience with our platform.
What You’ll Do
Technical Support & Issue Resolution
- Serve as the primary technical contact for self-serve customers, responding to inquiries, troubleshooting issues, and providing solutions through Zendesk.
- Analyze internal logs to diagnose and resolve customer challenges efficiently.
- Monitor API usage and performance to proactively identify and address potential issues.
Customer Onboarding & Integration
- Guide customers through the integration of our APIs into their web and mobile applications via written communication and live working sessions.
- Ensure customers have the resources and support they need to successfully implement our technology.
JavaScript & API Optimization
- Provide technical guidance by creating sample code snippets and offering tailored recommendations to improve customer integrations.
- Develop automation scripts for API testing, validation, and monitoring.
Customer Training & Documentation
- Create and maintain clear, user-friendly documentation to support self-service troubleshooting.
- Collaborate with the Product Enablement Engineer to enhance onboarding, retention, and growth strategies for customers.
- Act as a bridge between customers and the Product team, sharing insights to inform product improvements.
What We’re Looking For
- Experience in a technical support, customer success, or engineering role (2-3 years preferred).
- Strong proficiency in JavaScript, with experience writing and maintaining automation scripts.
- Understanding of API concepts, RESTful architecture, and web services.
- Excellent problem-solving and debugging skills, with the ability to analyze technical challenges and propose effective solutions.
- Strong communication skills, with the ability to explain technical concepts to diverse audiences.
- Self-motivated, proactive, and comfortable working independently and collaboratively.
Bonus Points (Not Required, but Nice to Have!)
- Experience with API testing tools and frameworks.
- Exposure to mobile app development.
- Familiarity with SQL.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Fingerprint recruiting email communications will always come from the @fingerprint domain. Any outreach claiming to be from Fingerprint via other sources should be ignored.
Offers vary depending on, but not limited to, relevant experience, education, certifications/licenses, skills, training, and market conditions.
Due to regulatory and security reasons, there’s a small number of countries where we cannot have Fingerprint teammates based. Additionally, because Fingerprint is an all-remote company and people can join our workforce from almost any country, we do not sponsor visas. Fingerprint teammates need to be authorized to work from their home location.
We are dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. Fingerprint strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace. We highly encourage people from underrepresented groups in tech to apply.
If you are applying as a resident of California, please read our CCPA notice here
If you are applying as a resident of the EU, please read our GDPR notice here
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Fingerprint
Fingerprint empowers developers to stop online fraud at the source.
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