French speaking Technical Support Agent - job 1 of 3

The House of Mercier is a forward-thinking recruitment agency that focuses on connecting top talent with exceptional career opportunities. We are currently seeking a dedicated French speaking Technical Support Agent to join our team. In this role, you will be responsible for delivering outstanding technical support to our French-speaking clients, helping them navigate and resolve a variety of technical issues related to our products and services. Your strong communication skills and technical knowledge will play a pivotal role in enhancing customer satisfaction. If you are passionate about technology and enjoy helping others, we would love to have you as part of our innovative team.

Responsibilities

• Provide high-quality technical support to French-speaking customers through various channels, including phone, email, and chat.
• Diagnose and troubleshoot customer issues effectively, ensuring timely resolution.
• Assist customers with product installations, configurations, and technical inquiries.
• Maintain accurate records of customer interactions and issue resolutions.
• Collaborate with technical teams to escalate and address more complex problems as necessary.
• Educate customers about product features and best practices to enhance their experience.
• Stay informed on product updates and industry advancements in technology.

• Fluency in French and a good command of English, both verbal and written.
• Prior experience in technical support or customer service is preferred.
• Strong understanding of technology, including software applications and hardware systems.
• Excellent written and verbal communication skills.
• Demonstrated problem-solving and analytical capabilities.
• Ability to manage multiple customer inquiries and provide efficient solutions.
• Willingness to work flexible hours to accommodate customer needs.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...