Concierge Associate (777 Main Street)

WinnCompanies is searching for a customer service-focused Concierge to act as part of a team that provides 24/7 representation at a luxury high-rise residential community in Hartford, CT. In this role, you will proactively anticipate the needs of the residents and coordinate the delivery of services to improve the overall resident living experience at 777 Main Street.

Please note that this position will primarily work nights (3:00PM to 11:00PM or 11:00PM to 7:00AM). Additionally, this is a part-time position with the ability to turn full-time, and the pay range is $16.00 to $17.20 per hour, depending on experience.

777 Main Street is located in downtown Hartford and was once an old bank building now rehabilitated into a 27-story, luxury residential and commercial community with 285 apartments and amenities, such as 24-hour concierge service.

Learn more about us at www.777mainstreet.com.

• Greet residents, prospective residents, vendors, and visitors.
• Answer telephone and forward calls to necessary team members.
• Coordinate apartment cleaning and detailing services.
• Schedule dry cleaning drop off and pick up.
• Assist with pet services, such as grooming, walking, and pet store locations.
• Offer package pick-up and delivery assistance.
• Make local restaurant suggestions and reservations.
• Recommend and secure theatre, concert, and event ticket reservations.
• Schedule private car, limo, and taxi services.
• Provide accurate directions to local business, schools, hospitals, and attractions.
• Assist residents and their guests in a courteous and efficient manner.
• Play a vital role in ensuring the overall resident/guest satisfaction.
• Act as point of contact for residents after business hours.
• Maintain organization and cleanliness of front desk, lobby area, and amenities.
• Notify the police or other necessary personnel in the event of an emergency.
• Explore opportunities and services to enhance the resident experience.
• Monitor security video while at the front desk.
• Perform periodic security rounds.

• High school diploma or GED equivalent.
• Minimum of 1 year of relevant work experience.
• Flexibility to meet the demands of a 24-hour concierge department.
• Familiarity with the local geography, attractions, and events.
• Ability to maintain regular and positive communication with each resident and abide by the culture created to enhance and promote daily positive interaction among members of the 777 Main community.
• Proficiency with Microsoft Office.
• Ability to lift up to 50 pounds.
• Excellent verbal and written communication skills.
• Superb attention to detail.
• Ability to work in a fast-paced and demanding environment.

• 2-3 years of concierge experience.
• Experience with Yardi, RealPage, or other similar industry software.
• Prior knowledge of the apartment or hotel industry.

About Us

With 4,400+ team members working across 600+ locations in 23 states and D.C., WinnCompanies is the #1 manager of affordable housing and a leader in developing and managing mixed-use properties, market rate properties and military housing.

Operations, sales, compliance, maintenance, marketing, IT, HR, accounting and finance. No matter your passion, your work at Winn will impact people who are more than just residents to us. They’re individuals, families and heroes.

Watch this short video for a sneak peek at what it’s like to work at WinnCompanies.