Account Coordinator

Who We Are:

FitzMark is a third-party logistics provider specializing in all modes of transportation. We deliver best-in-class services for both our customers and carriers by leveraging our proprietary technology, DASH, and maintaining a proactive operational approach to ensure all logistics needs are guaranteed. With offices strategically located in Indianapolis (HQ), Chattanooga, Birmingham, Buffalo, Omaha, Detroit, Atlanta, Gainesville, and Kansas City, FitzMark has been able to sustain growth in a complex industry and market.

At FitzMark, success is driven by emphasizing our employees’ accomplishments in a collaborative and dynamic environment. We provide the tools and resources necessary to promote a culture of ownership and accountability to guide your career path and financial freedom.

Are you ready to make your mark?

• Utilize our Transportation Management System (TMS) to enter all tracking and tracing information from the carrier and proactively deliver tracking updates
• Upload documents such as Proofs of Delivery (POD’s) and Bills of Lading (BOL’s) into customer portals
• Accept, build, and close loads in the TMS and on customer portals
• Update daily fuel surcharge in loads for customers
• Schedule all pickup and delivery appointments for loads 
• Assist with customer communication and updates as needed

• Mastery of attention to detail
• Mastery of multi-tasking  
• Comfortable using computer programs including the internet
• Above average typing level of at least 55 words per minute
• Superior organizational skills and time management
• Ability to remain calm under pressure
• Comfortable in a fast pace environment where no two days are the same 

• High School Diploma required
• Bachelor's Degree preferred    
• Minimum of 1-year Customer Service Experience or Third-Party Logistics Experience A Plus
• 1-2 years of data entry experience preferred
• Previous Sales Experience A Plus

FitzMark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment , including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.