Partner Account Manager

About the Team 

The Partner Account Management team is responsible for managing and developing relationships with key partners. They work closely with internal teams to align partner activities with company goals and provide exceptional support to our partners. 

The Role 

The Partner Account Manager (PAM) develops relationships with partners to ensure the effective resale of Outreach and professional services augmentation, providing partners with playbooks, resources, or other assets to ensure a seamless implementation and go-live. This role requires a proactive individual with excellent communication and organizational skills who can drive partner success and ensure mutual growth.  

Location 

Ideal candidates will be based in either Chicago, IL or Seattle, WA with a preference for hybrid (2-3 days per week) in our Seattle office. We are open to considering remote applicants as well. 

• Relationship Management: Develop and maintain strong relationships with existing partners, understanding their business needs and aligning them with our solutions. 
• Partner Development: Identify and recruit new partners to expand the partner network, ensuring they meet the company’s standards and strategic goals. 
• Training and Support: Provide training and ongoing support to partners, ensuring they are well-equipped to promote and sell our products/services. 
• Performance Monitoring: Monitor partner performance, set goals, and develop strategies to improve partner sales and engagement. 
• Collaboration: Work closely with sales, marketing, and product teams to create and execute joint business plans with partners. 
• Conflict Resolution: Address and resolve any issues or conflicts that may arise with partners, maintaining a positive and productive relationship. 
• Reporting: Prepare and present regular reports on partner performance, sales metrics, and market feedback to senior management. 
• Market Analysis: Stay informed about industry trends, competitor activities, and market changes to provide insights and recommendations for partner strategies. 
• Pipeline Development: Generate partner sourced pipeline and revenue by developing go-to-market strategies with partners. Work closely with partners and Outreach sales teams to identify mutual prospects, resulting in new business meetings and partner sourced pipeline. 

• Proven experience in partner management, account management, and sales. 
• Strong understanding of the industry and market dynamics. 
• Excellent communication, negotiation, and interpersonal skills. 
• Ability to work independently and as part of a team. 
• Proficiency in CRM software. 
• Strong analytical and problem-solving abilities. 
• Willingness to travel as needed. 

• Experience in IT, technology, and/or software. 
• Familiarity with SFDC, Google Workspace, Outreach. 
• Education: Bachelor's degree in Business, Marketing, Computer Science, or a related field. 
• At least 8 - 12 years of partnership development  or related experience. 
• Demonstrate the ability to successfully establish partner strategies which generate partner-led customer engagements. 
• Passionate about developing and working with the partner ecosystem. 
• Proven track record of quota achievement in similar roles. 
• Exceptional organizational skills and demonstrated ability of outlining and establishing partner strategies. 

The annual base salary range for this role is 95,000 - 150,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.