Deal Desk Analyst
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About the Role
We’re looking for a Deal Desk Analyst who will work cross functionally as part of the global Deal Desk team, collaborating with Sales, Finance and Legal, to ensure efficient quoting, contracting, document review and accuracy to increase deal velocity and processing in Fivetran systems. The right person has great attention to detail, SFDC CPQ quote experience and excellent customer service skills. Teamwork and collaboration should come naturally to the right candidate.
This is a full-time position based out of our Bangalore office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.
Technologies You’ll Use
- SFDC, CPQ, Ironclad, Google Suite including Google Sheets, MS Wor
What You’ll Do
- Act as a liaison for sellers between multiple groups (ie: sales ops, finance, product, sales leadership, legal) to help facilitate timely and accurate deal closure
- Manage approval workflows for pricing, discounts and special terms for the sales and customer success teams using Deal Desk established guidelines and company best practices
- Implement existing deal and approval processes that support a high velocity sales motion
- Maintain an agreed upon Service level agreement (SLA) on approvals and deal review times
- Perform month-end and quarter-end marketplace closing activities to ensure completeness and accuracy of contracts, order forms and other document review and reporting
- Participate in training activities for new quote and contracting processes for the sales organization
- Ability and interest in being the first set of eyes for certain standardized Fivetran customer agreements (NDAs, etc.) to help improve deal velocity
- Identify and support process improvement efforts to streamline current procedures
- Cross-train with other Deal Desk functions to provide global coverage of quote, contracting and order management functions
Skills We’re Looking For
- Experience working directly with high volume as well as complex sales teams in a supportive capacity
- Proven success in SaaS/B2B Industry, Deal Desk, Sales Operations
- Experience in either contracts, deal desk, or sales operations required
- Ability to work extended hours at end of month and end of quarter
- Experience using Salesforce and Salesforce CPQ
- Ability to work independently in fast paced environment
- Demonstrated capability to build strong working relationships with internal business units
- Strong customer service skills and a great attitude
#LI-HYBRID
#LI-LA1
Perks and Benefits
- 100% employer-paid medical insurance*
- Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
- RSU stock grants*
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team-building activities
- Monthly cell phone stipend
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*May vary by country and worker type - please reach out to your recruiter for more information
Click here to learn more about Fivetran's Benefits by Region.
We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.
To learn more about our candidate privacy policy, you can read our statement here.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
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By
Fivetran
Fivetran is the platform for automated data movement, extracting, loading, and transforming data from around the globe.
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