General Manager

Company Overview 

Fixins Soul Kitchen seeks to redefine the American soul food experience.  We are full-service restaurants that uniquely combine traditional soul food with outstanding service and hip, energetic dining environments.  Founded by former NBA All Star Kevin Johnson and his wife, Michelle, Fixins’ menu is rooted in the Southern recipes passed down through generations from Kevin’s family and friends.  Established in 2019 with the flagship store in the Oak Park neighborhood of Sacramento, CA, Fixins is rapidly expanding.  With additional current locations in Los Angeles (at the Staples Center), Tulsa (Black Wall Street), Detroit (Harmonie Park) and 6 new stores planned to open in the in next 2 years, we are seeking team members at all levels to join us in our goal of becoming the largest Black owned restaurant group in the nation. 

Position Summary 

Reporting directly to the Director of Operations, the General Manger ensures Operational Excellence across all facets of the restaurant by instilling high standards and delivering superior results in all areas of the business- sales growth, outstanding service, profitability, food quality, training & development, and facilities management. The General Manager will accomplish results through high level leadership as outlined in this job description. The General Manager is expected to operate the restaurant successfully through people with influence and inspirational leadership to achieve outstanding results. The General Manager will effectively communicate and model the company vision and brand standards to all members of the management and hourly team. 

•  Understand completely all policies, procedures, standards, specifications, guidelines, and training programs. 
• Meets company financial objectives by preparing strategic and annual forecasts and budgets: analyzing variances, initiating corrective actions, establishing, and monitoring financial cost controls. 
• Builds year over year sales by promoting restaurant locally, ensuring 100% guest satisfaction and prompt problem resolution. 
• Maintain appropriate staffing levels consistent with sales volume. Responsible for the selection, onboarding, and retention of Team member through motivation, recognition, coaching and development. 
• Ensure that all guests feel welcome and are given responsive, friendly, and courteous service. 
• Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards. 
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment. 
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures. 
• Fill in where needed to ensure guest service standards and efficient operations. 
• Continually strive to develop your staff in all areas of managerial and professional development.  
• Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner. 
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs. 
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures. 
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met. 
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirement of the restaurant, employees and guests. 

• Excellent business math skills with the ability to analyze cost reports effectively to drive greater profitability. 
• Strong problem solving and decision-making skills, and the ability to be flexible and adapt in any situation. 
• Good computer skills with demonstrated proficiency in the use of internet and ability to utilize computerized business tools such as email, learning management systems, and Word, Excel, PowerPoint, and other appropriate software. 
• Strong oral and written communication skills 
• Experience managing large staff to excellence a in fast paced environment.