Magnolia Home - Store Manager

SUMMARY 

At Magnolia, the Store Manager, Magnolia Home is responsible for all aspects of their retail store including the execution of the retail strategy as it pertains to their store. The Store Manager will ensure all areas of the store are meeting key performance metrics while staying within budget. This role will also play an instrumental role in the professional development of their team to deliver an exceptional guest experience. This position works from Magnolia Home in Waco, Texas. It reports to the Vice President of Retail and has supervisory responsibilities.    

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Facilitate successful trainings, performance and development meetings, and quarterly staff meetings 
• Provide consistent coaching and feedback to hold teams accountable to results and KPI’s* 
• Evaluate team member performance, both formally and informally* 
• Lead by example by working on the sales floor a minimum of 3 days a week    
• Give feedback and coaching in the moment to improve staff performance and guest experience 
• Manage product inventory including cycle counts and inventory adjustments* 
• Collaborate with the Director of Visual Merchandising and Coordinators to ensure visual displays are executed to standards 
• Create quarterly plans to hit sales targets and labor hours targets; accurately track labor hours and expenses and report labor metrics to Vice President of Retail on a regular basis* 
• Oversee staffing and hiring plans and ensure the business is properly staffed for optimal results* 
• Work directly with Store Operations to execute marketing initiatives and events   
• Perform other duties as assigned 

*Metrics evaluated on Performance Review 

COMPETENCIES 

• Teamwork: Foster a team environment supporting diversity, equity, inclusion, and belonging. Effectively evaluate team members' strengths and ensure members are operating in their strengths. Identify, communicate to, and train employees whose performance needs to improve. 
• Critical Thinking: Evaluate and address problems quickly, efficiently, and effectively. Have an analytical and unbiased approach. Understand financial metrics, budgeting, and resource allocation to make decisions. 
• Expertise: Maintain a thorough understanding of your area and each role in it to ensure all work is completed accurately and on time. Stay current on trends and advances in your field. Foster employees' abilities to become experts by connecting them with the resources and training needed. 
• Communication: Actively engage in listening to teammates and guests and be open to feedback from guests, peers, and management. Establish communication channels between employees, management and guests. Utilize written and verbal communication skills to convey information effectively. 
• Guest Focus: Establish and uphold a culture of exceptional guest engagement and service, setting a standard through exemplary leadership. 
• Strategy and Goal Setting: Approach change with positivity and curiosity, leading through ambiguity. Break down team goals into daily or weekly goals, establish metrics, and communicate what actions employees must take to contribute to achieving these goals. 
• Hard skills: Proficiency in Microsoft Office Suite required. 

ELIGIBILITY QUALIFICATIONS 

• High school diploma or GED equivalent required 
• 1-3 years of management experience and/or 5+ years of related work experience or a combination preferred  
• Experience working in a design center or similar environment. 
• Must be available to work weekends, evenings, special events, and holidays as business needs require 

PHYSICAL DEMANDS 

While performing the duties of this job, the employee is required to sit; use hands and arms to reach, handle, feel; utilize fine motor dexterity of fingers; talk or hear and taste or smell. The employee is frequently required to stand and walk. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. The employee is expected to utilize team lifting techniques when lifting bulky items or items weighing above 50 pounds and up to 120 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

WORK ENVIRONMENT 

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.   

ACKNOWLEDGEMENTS  

Magnolia is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. 

This job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description at any time.