IT Field Engineer (UK Midlands)

Job Title             IT Technical Engineer

Salary                 £35,000 (Plus vehicle or vehicle allowance)

Location             Birmingham / Midlands area - Home based with regular need to travel

Join Our Team as an IT Technical Engineer at Focus Group

Who We Are
At Focus Group, we know our people are our greatest asset. We are a growing company that thrives on collaboration, energy, and creativity, where every individual plays a key role in shaping our success. Focus Group, established in 2003, is one of the UK’s fastest-growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. With over 1100 employees across 16 offices, we have recently joined the ranks of Britain’s private company ‘unicorns’ after securing a new $1bn valuation.

We are now recruiting for an IT Technical Engineer to join our dynamic and supportive team.

What We’re Looking For
The ideal candidate will be someone with strong experience in network infrastructure installation and configuration, as well as expertise in server and desktop support. You’ll need to be a problem solver, a strong communicator, and someone who thrives in a fast-paced environment.

You will provide remote and onsite support and installations for customers ranging from SMEs to enterprises, working with technologies from major vendors such as Draytek, SonicWall, Fortinet, Watchguard, Meraki, Cisco, Unifi, Netgear, and HP Aruba. You’ll help configure and troubleshoot network equipment, servers, and wireless systems, ensuring that customers receive exceptional service.

This is a fantastic opportunity to directly support our customers, manage installations, and deliver high-quality service to businesses across a range of sectors.

What’s in It for You?

• A dynamic, varied role: No two days will be the same. From troubleshooting complex network issues to managing installations, you’ll be at the heart of it all.
• Work alongside a supportive, experienced team: You’ll collaborate with colleagues in both technical and project management teams, ensuring high-quality delivery.
• Growth and development opportunities: We are committed to helping you develop your skills and advance your career. You’ll learn from a team of experienced professionals who are passionate about what they do.
• A supportive, inclusive culture: At Focus Group, we maintain a positive and collaborative environment where your contributions are valued and celebrated.

What Will You Do?
As an IT Technical Engineer, you will be responsible for providing remote and onsite support to our customers. Your key responsibilities will include:

• Installation & Configuration: Provide installation and configuration services for a wide range of ICT solutions, including network infrastructure, servers, and telephony services.
• Customer Support: Ensure a high-quality customer experience in relation to the installation or maintenance of IT and telephony services.
• Team Collaboration: Liaise with project management teams, 3rd Line Engineers, and Service Desk Engineers to ensure smooth operations and delivery of projects.
• Documentation & Reporting: Audit and document client infrastructure, providing accurate updates to case management and field services tools.
• Troubleshooting & Maintenance: Assist with troubleshooting network equipment and resolving issues for both small and large projects.

What You’ll Need

• Experience: Prior experience in IT or Telecom Support or Delivery, with hands-on experience in network equipment installation and configuration, server and desktop support, and troubleshooting.
• Skills:
• Strong communication skills with the ability to liaise with internal and external stakeholders.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft technology stack (Windows Desktop, Windows Server, M365).
• Network equipment installation and configuration skills, including routers, firewalls, wireless systems, and network equipment from vendors like Draytek, SonicWall, Fortinet, Watchguard, Meraki, Cisco, Unifi, Netgear, and HP Aruba.
• Additional Requirements:
• A full valid UK driving license (for field roles).
• Ability to be flexible, including adjusting working hours or staying over for larger projects.
• Discretion and professionalism when handling confidential matters.

Nice to Have

• Prior Experience in IT Field Engineering: Hands-on experience with installation, configuration, and maintenance of IT systems, networks, and related equipment.
• Hardware Deployment Skills: Proficiency in deploying, configuring, and troubleshooting hardware components such as servers, routers, workstations, and network devices.
• Advanced Network Troubleshooting: Strong ability to diagnose and resolve complex network issues, ensuring minimal downtime and optimal performance.
• Operating System Expertise: In-depth knowledge and experience with various operating systems, including Windows, Linux, and macOS.
• Certifications:
• CompTIA Network+ for foundational networking knowledge.
• CompTIA Security+ for network security best practices.
• CCNA (Cisco Certified Network Associate) for Cisco networking devices and infrastructure.
• MCSA (Microsoft Certified Solutions Associate) or MCSE (Microsoft Certified Solutions Expert) for expertise in Windows Server and networking environments.
• Exceptional Problem-Solving Skills: Strong analytical abilities to identify issues and implement effective solutions.
• Excellent Communication and Customer Service Skills: Ability to explain technical information clearly to both technical and non-technical stakeholders.

Why Join Focus Group?
At Focus Group, we work hard to create an inclusive, collaborative, and rewarding environment. We celebrate achievements, big and small, and we’re proud to have been named one of the UK’s best 100 companies to work for in 2021. We’re also a 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.

If you’re ready to take on a challenging and rewarding role that allows you to make a real impact, we’d love to hear from you.

We welcome all applications, and if you struggle to apply online, please contact us directly. We’re happy to make any reasonable adjustments to ensure all employees can work safely and feel included.

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.

We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.

IND1