Clinical Program Coordinator

About us:

Foodsmart is the leading telenutrition and foodcare solution, backed by a robust network of Registered Dietitians. Our platform is designed to foster healthier food choices, drive lasting behavior change, and deliver long-term health outcomes. Through our highly personalized, digital platform, we guide our 2.2 million members—including those in employer-sponsored health plans, regional and national Medicaid managed care organizations, Medicare Advantage plans, and commercial insurers—on a tailored journey to eating well while saving time and money.

Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the entire family, optimizing ingredients both at home and on the go. We partner with national and regional retailers across the U.S., many of whom accept SNAP/EBT, making healthier food more accessible. Additionally, we assist members with SNAP enrollment and management, providing tangible access to nutritious food. In 2024, Foodsmart secured a $200 million investment from TPG’s Rise Fund, which supports entrepreneurs dedicated to achieving the United Nations’ Sustainable Development Goals. This investment will help us expand our reach, particularly to low-income workers who are disproportionately affected by diet-related diseases. 

At Foodsmart, our mission is to make nutritious food accessible and affordable for everyone, regardless of economic status. We are committed to a set of core values that shape our culture and work environment:

Measured: We make data-driven, truth-seeking decisions.

Impactful: We are fueled by achieving our mission and vision.

Collaborative: We help each other be better and create a positive environment.

Hungry: We maintain a healthy growth mindset, seeking to overcome challenges with courage.

Joyful: We take joy in each other, our work, and the privilege of doing this work.

Whether you're a dietitian, a commercial leader, or a technologist, working at Foodsmart means being part of a team that is passionate, supportive, and driven by a shared purpose. Join us in transforming the way people access and enjoy healthy food.

About the role:

The Clinical Program Coordinator is responsible for overseeing and coordinating new and existing client onboarding and clinical programs to ensure they are effectively implemented and aligned with organizational goals. This role bridges the gap between client implementation, training, project management and clinical operations, working closely with our clinical network to optimize program delivery and patient outcomes. The ideal candidate is organized, detail-oriented, and excels in communication and project prioritization, with a strong understanding of clinical workflows and project management methodologies.

• Program Implementation, Oversight and Coordination
• Plan, implement, and manage new client launches as a member of the clinical ops team. 
• Coordinate training and reporting needs to measure client success with Clinical Ops, Client Success and Sales teams.
• Collaborate with the RD network to train RD’s, answer questions and troubleshoot implementation issues.
• Monitor program performance, analyze outcomes, and adjust strategies as needed to enhance efficiency and effectiveness.

• Project Management
• Develop and maintain detailed project plans, including timelines, product.
• Coordinate cross-functional teams to ensure project milestones are met, facilitating communication and collaboration between clinical staff, administrative personnel, and other stakeholders.
• Identify risks and develop mitigation strategies to minimize disruptions to program delivery.

• Stakeholder Communication and Engagement
• Act as the primary liaison between clinical teams and client success, providing regular updates on program progress, challenges, and outcomes.
• Foster positive working relationships with frontline providers, ensuring their input and experiences are valued and integrated into program enhancements.
• Conduct training sessions and workshops as needed to support program adoption and sustainment.

• Quality Improvement and Compliance
• Ensure all clinical programs adhere to regulatory standards and best practices, maintaining high-quality care and patient safety.
• Utilize data analytics to measure program effectiveness, identify areas for improvement, and implement evidence-based changes.
• Collaborate with quality assurance teams to conduct program audits and evaluations.

• Bachelor’s degree in related field.
• Proven experience in project management within a clinical or healthcare setting.
• Strong understanding of clinical workflows and experience working with frontline providers.
• Proficiency in project management tools (e.g., , Asana, ClickUp, or equivalent).
• Excellent communication, leadership, and problem-solving skills.
• Knowledge of healthcare regulations and compliance standards is a plus.

• PMP or other relevant project management certification
• Experience with quality improvement methodologies (e.g., Lean, Six Sigma).
• Familiarity with electronic health records (EHR) systems

About our benefits and perks:

Remote-First Company

10 days PTO + 11 paid holidays

Flexible & remote location 

Healthcare Coverage (Medical, Dental, Vision)

401k and bonus

Commuter benefit 

Gym reimbursement 

Foodsmart  is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.