Temporary IT Support Analyst

Forbes is seeking an IT Support Analyst for a temporary assignment. This role will involve a variety of tasks centered around managing user accounts as well as managing computers through Okta/AD/Microsoft Intune/Jamf. This role will report into the Sr. Manager, Corporate Solutions for a four month assignment. 

Our office operates as a remote and hybrid workforce, with in-person collaboration expected for certain roles. Based on the responsibilities of this position, a hybrid work schedule with a minimum of two in-person collaboration days per week at our Jersey City, NJ headquarters is expected.

Responsibilities:

• Answers, evaluates, and prioritizes incoming service requests from users experiencing problems with hardware, software, networking, telecommunications, video conferencing, and other computer-related technologies.
• Ensures the security of computers with the installation of Crowdstrike and Okta Verify or other endpoint protection
• Maintains the overall desktop environment, including hardware installation and troubleshooting, software installation, configuration, and support. This includes Microsoft Intune and Jamf Pro.
• Diagnoses and performs routine repairs or arranges for vendor repair, as appropriate for a wide range Windows and Macintosh hardware issues.
• Performs local and remote installations of software and helps users access and use software via Teamviewer.
• Assist with upgrading Windows 10 to Windows 11
• Maintains detailed trouble tickets, escalating issues accordingly and keeping the constant channel of communication open with customers during escalation.
• Monitors conference rooms for any issues with Zoom Room equipment including TVs, cameras & microphones

Qualifications:

• Minimum of 2-3 years of IT support experience 
• Must have experience managing computers through Intune and Jamf.
• Fluency in troubleshooting Windows, Macintosh, Google Workspace, SharePoint, Zoom, Wi-Fi, and basic networking.
• Thorough knowledge of Microsoft Office 365, Intune, Jamf Pro, Adobe, Google Workspace, Zoom.
• Ability to regularly lift and carry objects weighing between 20 and 30 pounds throughout their workday

The hourly rate for this role is $45.00 - $45.00

Forbes has estimated the compensation range set forth above in good faith.  The compensation range is what we believe we will offer, and ultimately pay, a successful candidate.  In determining this range, we consider the experience, level of education (if applicable to the role), knowledge, skills, and abilities required to be had by a successful candidate as well as the budget and the company’s pay rates, generally. This said, we may have to make changes to our compensation estimates and job descriptions from time to time and we expressly reserve the right to do so.  Should we make any such changes, this advertisement will be revised to reflect such revisions.  We encourage you to occasionally re-visit this advertisement to ensure that you are abreast of any changes.  Thank you for your interest in joining Forbes!

#LI-RL1