Business Applications Specialist

Fortessa Tableware Solutions, LLC, a leading global tableware company part of the Zwiesel Fortessa Group, has been an integrated designer, developer, and marketer of high-quality tableware for more than 30 years. We design and source the dinnerware, flatware, glassware and serveware selected by the top foodservice professionals worldwide and preferred for home entertaining. 

Our products are found in over 80% of Forbes four- and five-star hotels in North America; it’s clear that we do business with those who expect (and deliver) the best! 

We are recognized for innovative design, industry leading manufacturing standards, and an uncompromising commitment to customer service. We are passionate about our values, our people, and our products. We value work/life balance, creativity, collaboration, and making a difference in the community. 

As a Business Applications Specialist, you will be responsible for managing, optimizing, and supporting the company’s suite of SaaS business applications, including ERP/CRM, Warehouse Management, Inventory Supply Planning, and Business Intelligence systems. This role will work closely with stakeholders to ensure these applications meet business needs, streamline operations, and enable data-driven decision-making. The ideal candidate will have a strong blend of technical expertise and business acumen.

Performing the following duties:

• Manage and configure SaaS business applications to align with business requirements.
• Provide end-user support, training, and guidance on application functionality and best practices.
• Collaborate with stakeholders to identify system enhancements and process improvements.
• Act as a liaison between the organization and SaaS vendors for issue resolution and feature requests.
• Develop and maintain comprehensive documentation for system configurations, workflows, and processes.
• Monitor application performance, identify issues, and implement solutions to improve reliability and efficiency.
• Analyze business processes and recommend technology solutions to optimize operations.
• Ensure data integrity and security across business applications.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• 3+ years of experience managing and supporting SaaS business applications.
• Strong understanding of ERP/CRM, WMS, or BI systems and their role in business operations.
• Background in accounting and transactions, with a solid understanding of financial processes.
• Proficiency in database structures, with the ability to analyze, interpret, and leverage data to inform business decisions.
• Excellent communication, problem-solving, and project management skills.
• Ability to work collaboratively with cross-functional teams and manage multiple priorities in a fast-paced environment.

Fortessa Tableware Solutions, LLC offers excellent competitive compensation and a robust benefits package that includes:

• Medical, dental, and vision 
• 401(k) plan with a company match
• Short-term and long-term disability – 100% paid by the company
• Vacation/Paid Time Off, starting with 4 weeks per year
• Paid company holidays
• Annual wellness stipend
• Generous employee purchase discount

This position is available at either our Ashburn, VA or Winchester, VA office.

All your information will be kept confidential according to EEO guidelines.

We look forward to hearing from you!