Customer Solutions Specialist

Fortessa Tableware Solutions, LLC, a leading global tableware company part of the Zwiesel Fortessa Group, has been an integrated designer, developer, and marketer of high-quality tableware for more than 30 years. We design and source the dinnerware, flatware, glassware and serveware selected by the top foodservice professionals worldwide and preferred for home entertaining.

Our products are found in over 80% of Forbes four- and five-star hotels in North America; it’s clear that we do business with those who expect (and deliver) the best!

We are recognized for innovative design, industry leading manufacturing standards, and an uncompromising commitment to customer service. We are passionate about our values, our people, and our products. We value work/life balance, creativity, collaboration, and making a difference in the community.

We are seeking a full-time Customer Solutions Specialist to join our Commerical Food Sales team at our office in Winchester, Virginia.

Working hours for this position are Monday-Friday, 8:30am-5pm.

A Customer Solutions Specialist is responsible for providing excellent customer service and support for all customers, sales representatives, and internal colleagues across the Commercial Food Service division.

Key Responsibilities Include-

• Respond and resolve all customer inquiries, concerns, and requests via phone and/or email.
• Ensure that all customers are setup properly in the NetSuite system.
• Ensure that all orders, quotes, returns, and credits are being accurately entered, updated, and completed in the NetSuite system in a timely manner.
• Support our outside sales representatives team by providing information on orders and product availability.
• Enter product returns or quality control cases in Netsuite and lead the communication with the customer to gather information for scheduling return pick ups with the returns and shipping team’s coordination.
• Communicate internally with operation’s teams in regards to inquiries around allocation of product, order status, and picking and/or shipping discrepancies.

Minimum Qualification Include-

• High school diploma or general education degree (GED) required
• At least two years’ experience in a customer service or similar environment
• Strong oral and written communication skills
• Strong computer skills, including working knowledge of Microsoft Software (Outlook, Excel, etc.)
• Must be ability to multitask and prioritize work

Please submit your salary expectation with resume.

Fortessa Tableware Solutions, LLC offers excellent competitive compensation and a robust benefits package that includes:

• Medical, dental, and vision 
• 401(k) plan with a company match
• Short-term and long-term disability – 100% paid by the company
• Vacation/Paid Time Off, starting with 4 weeks per year
• Paid company holidays
• Tuition reimbursement
• Annual wellness stipend
• Employee purchase discount

All your information will be kept confidential according to EEO guidelines.

We look forward to hearing from you!