Client Relations Specialist

About FP Markets:
FP Markets is a leading global online trading company offering Forex and CFDs across equity, indices, commodities, and cryptocurrencies. With a strong presence in Cyprus, Kuala Lumpur, and other key global locations, we are dedicated to providing high-quality financial services to our clients.

The Junior Client Relations Specialist is responsible for building and maintaining relationships with clients, partners, and organic clients within a specific region. This role involves expanding the client base, managing onboarding, promoting partnerships, leveraging local marketing channels, and ensuring compliance with regulatory standards to meet performance KPIs.

Reporting to: SEA Regional Manager

Responsibilities:

• Develop and nurture relationships with clients, partners and organic clients in the assigned country or region

• Proactively engage with trading professionals across various platforms to expand client base and partnerships

• Identify and leverage local marketing channels to enhance visibility and promote company products effectively

• Focus on client onboarding and ensuring a seamless user experience for all clients
• Promote partnerships based on existing rebate structures and maintain strong relationships with partners

• Adhere to regulatory policies and ethical standards diligently
• Assist in the monitoring of affiliates and partners on a regular basis to optimize their activities and performance and work to ensure the Key Performance Indicators (KPIs) are met

Candidate Profile:

• Bachelor’s degree in Accounting, Business, management, Economy and/or marketing and related disciplines

• Fluent English and Upper-Intermediate Malay. Fluent in Mandarin will be added advantage. 
• Client focused with excellent customer service and negotiation skills
• A team player with excellent communication skills
• Dynamic, self-motivated, competitive and strong desire to succeed
• Ability to work well independently as well as in a team and can-do attitude

Our offer:

• Welcoming, young and multicultural team with approachable leadership
• Ability to contribute to dynamic business at a growth phase
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company

• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders

• Competitive remuneration, regular salary reviews and performance-based incentive schemes

• Vibrant company life: from team activities to global celebrations
• Claimable corporate parking
• Work from home opportunity

Journey to FP Markets:

• Interview with People Function member (30 - 45 min) to assess match to our culture
• Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations

Join our team and be a part of a professional, rapidly-growing company operating in a multicultural

environment!