Italian Speaking Online iGaming Customer Support

The House of Mercier is a renowned recruitment agency dedicated to linking talented individuals with exceptional career opportunities across the globe. We are excited to announce an opening for an Italian Speaking Online iGaming Customer Support representative to join our vibrant team. In this essential role, you will be the primary contact for our Italian-speaking customers as they engage with the exhilarating world of online gaming. Your fluency in Italian will be pivotal in providing outstanding customer support and enhancing the overall gaming experience. This opportunity is perfect for motivated individuals who are passionate about customer service and eager to excel in the dynamic iGaming industry. You will handle customer inquiries, resolve issues, and educate users about our various gaming offerings. If you are seeking a rewarding career with a forward-thinking agency that places a high value on talent and customer satisfaction, The House of Mercier is the ideal place for you.

Responsibilities

• Offer high-quality customer support through live chat, email, and telephone communications.
• Respond to customer inquiries regarding gaming operations, rules, promotions, and account management in a prompt and efficient manner.
• Troubleshoot and resolve technical issues that customers may encounter during their online gaming experience.
• Provide comprehensive information about our gaming products and services to enhance customer understanding and satisfaction.
• Assist customers with the registration process, account verification, and financial transactions, including deposits and withdrawals.
• Maintain accurate records of customer interactions and feedback to inform service improvements.
• Collaborate with team members and other departments to ensure a seamless customer experience across all gaming platforms.

• Fluency in Italian, both written and spoken, is essential; proficiency in English is a plus.
• Prior experience in customer support, particularly within the iGaming or a related industry, is preferred.
• Outstanding communication skills with a warm and approachable demeanor.
• Able to perform well in a fast-paced and sometimes high-pressure environment.
• Excellent analytical and problem-solving skills to effectively manage customer inquiries.
• Familiarity with online gaming platforms and a genuine passion for the iGaming sector.
• Willingness to work flexible hours, including weekends and holidays, to meet customer demands.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...