Dutch Speaking Customer Support for a Smoke-Free Future

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Dutch Speaking Customer Support representative to join a forward-thinking company that is dedicated to creating a smoke-free future. As part of our mission, we aim to provide exceptional customer service while fostering a healthier environment. In this role, you will play a crucial part in ensuring customer satisfaction by addressing inquiries and assisting with various needs related to smoke-free products. Your ability to communicate fluently in Dutch will be essential in connecting with our diverse clientele. We strive to equip our team with the skills and knowledge necessary to create an impactful customer experience, paving the way for innovation in consumer services. If you are passionate about making a difference and have a talent for customer support, we invite you to become part of a team that values dedication, communication, and a commitment to excellence in service. Together, we can help build a future that promotes healthier lifestyles and responsible choices for consumers.

Responsibilities

• Provide excellent customer support to clients in Dutch and English.
• Address customer inquiries regarding smoke-free products and services promptly and professionally.
• Assist customers in navigating the company's website and utilizing online resources effectively.
• Resolve product-related issues and complaints efficiently while ensuring customer satisfaction.
• Collaborate with team members to share insights and improve service delivery.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Stay updated on product knowledge and company policies to effectively assist customers.

• Fluency in both Dutch and English, with excellent verbal and written communication skills.
• Proven experience in customer service or a similar role, with a strong focus on client satisfaction.
• Ability to work in a fast-paced environment while managing multiple tasks efficiently.
• Strong problem-solving skills and the ability to think critically to resolve issues.
• A passion for smoke-free initiatives and a commitment to promoting healthier lifestyle choices.
• Familiarity with CRM systems and customer support software is an advantage.
• Flexibility to work various shifts, including evenings or weekends as required.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...