Learning & Content Administrator

Started in 2016, FreedomCare (FC) is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.  

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Learning & Content Specialist for our People & Culture team.

Must be willing to travel: This role is remote and requires occasional travel to any FreedomCare location nationally when necessary.  

Department & Position Overview:

The Learning & Content Administrator is responsible for developing and maintaining a centralized knowledge base, managing the company’s Learning Management System (LMS), and creating learning assets to support employee and caregiver training. This role ensures that our workforce has access to the right information at the right time while championing user-friendly and engaging content across multiple platforms. This position requires a blend of content development, knowledge management, LMS administration, and instructional design skills to drive efficient learning and information-sharing across FreedomCare.

Every Day You Will:

• Develop, organize, and maintain internal knowledge bases, SharePoint sites, and documentation hubs to ensure accessibility and usability.
• Write, edit, and optimize process documentation, job aids, call scripts, and internal communications to support employees and caregivers.
• Oversee SharePoint site structure, ensuring content is well-organized, searchable, and up-to-date.
• Collaborate with subject matter experts (SMEs) to document evolving processes and best practices.
• Establish governance for content maintenance, version control, and user feedback integration to improve knowledge accessibility.
• Serve as the LMS administrator, managing course uploads, learner enrollments, compliance tracking, and system configurations for internal staff and field workers.
• Troubleshoot technical LMS issues, providing user support and liaising with vendors for resolutions.
• Partner with the Salesforce team to maintain LMS integrations and reporting accuracy.
• Set up/maintain automated learning pathways, reminders, and certifications based on compliance requirements and internal training needs.
• Generate regular reports and analyze training data, course engagement, and learner feedback to improve user experience and optimize content.
• Create training content, infographics, job aids, and microlearning modules as needed. 
•  Assist in e-learning course design using tools like Articulate Rise, Vyond, and other industry-standard tools.
• Collaborate with trainers and SMEs to develop engaging training materials, ensuring alignment with adult learning principles. 
• Support live and virtual training sessions by managing learning assets and post-session resources.

Ideal Candidate Will Possess:

• Bachelor’s degree in a related field such as Instructional Design, Education, or Communications. Equivalent professional experience is also acceptable. Experience 
• Minimum of 3 years in a knowledge management, LMS administration, instructional design, or technical writing role. Experience in healthcare or a similar industry is highly desirable.
• Strong experience in managing SharePoint, LMS platforms, and internal documentation tools.
• Strong SharePoint administration and content management skills. 
• Experience with LMS administration (e.g., Learn365, Nevvon, Absorb, Relias, Workday, Docebo, or similar platforms). 
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Teams) and content authoring tools (e.g., Articulate, Vyond, Camtasia).
• Basic HTML or SharePoint customization skills are a plus. 
• Exceptional writing and editing skills – Ability to simplify complex processes into clear, digestible content. 
• Attention to detail & organization – Ability to manage multiple projects and ensure content is accurate and up to date.
• Problem-solving & initiative – Self-starter who can identify gaps, propose solutions, and execute improvements.
• Collaboration & adaptability – Ability to work cross-functionally with stakeholders in HR, Compliance, Ops, and IT.
• Data-driven mindset – Uses metrics to evaluate content effectiveness and improve knowledge-sharing strategies.

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.