eCommerce Operations Associate, Marketplace Partnership

Job Function: Manage Amazon product listings and seller accounts, Data entry
Company Industry: Health, Wellness, and Fitness; Consumer Goods

Seniority Level: Associate

Employment Type: Full-time

About the Job

At Front Row, we partner with leading brands to accelerate their e-commerce growth. We leverage our capabilities and proprietary technology to design, market, distribute, and accelerate brands on a global scale. We’re continually cultivating functional areas of expertise and retaining the highest caliber of talent — while sharing knowledge and data, creating efficiencies, and looking at every aspect of our client’s business from a 360 perspective. We work effectively to give every client the hands-on support, niche knowledge, and first access they need to win in the world’s most competitive commerce markets and make each of our six capabilities the first to act on the next big things.

We live for the exchange of energy between brands and audiences, you should too, and we’ve made it our mission to expand every brand’s market share and heart share. Because we believe every transaction has the potential to be transformational.

We leverage data-driven insights from Catapult, our proprietary technology, and our deep understanding of marketplaces like Amazon, Walmart, and TikTok Shop to craft strategies unique to each brand we work with while protecting their pricing and channel strategies at every lifecycle stage and in any global market.

We are headquartered in SoHo, New York City with offices in San Diego, Hamburg, and Bratislava. Please visit our website for more information - frontrowgroup.com

Job Description

We’re seeking a curious, meticulous, and highly organized individual to join our Marketplace Operations team as an eCommerce Operations Associate. This role involves managing the day-to-day health of our Amazon accounts, keeping product information in our database up to date, being responsible for various brands primarily in the beauty and wellness industries, and identifying process improvement opportunities. You’ll be able to immerse yourself in many parts of the ecommerce business and dive into other marketplace opportunities such as Walmart and TikTok Shop as we continue to expand our capabilities. This role will be hybrid with 3 days in office. 

Key Responsibilities

• Set up new brands and products in our internal system
• Own the Amazon listing creation process through the management of feeds
• Audit product listings for accuracy and troubleshoot any issues that may arise
• Monitor our Account Health and address inventory and/or compliance issues promptly
• Manage cases/tickets through regular follow-ups and relay status updates to appropriate teams
• Stay up-to-date on new Amazon listing compliance requirements and provide strategic recommendations to maintain healthy listings
• Oversee the brand registry application process and manage trademarks across new and current brands
• Collaborate across teams on any changes or requests needed to ensure timely communication and resolution of issues

Qualifications: 

• Minimum 1-2 year’s experience working in Amazon Seller Central or Vendor Central (international marketplace experience a plus)
• Relevant experience and degree in related field preferred
• Detail-oriented, self-motivated and analytical thinker
• Strong technical, research, and time management skills
• Advanced Google Sheets/Excel knowledge
• Basic SQL knowledge
• HTML, and/or Photoshop knowledge preferred
• Brand protection and/or trademarks knowledge a plus
• Familiarity with nutritional supplements and beauty products space a plus
• NetSuite/ERP/EDI system and/or Asana experience a plus
  
  

• Health, dental and vision insurance
• PTO
• Summer Fridays
• Educational stipend
• Wellness and commuter benefits

Salary $65,000 - 75,000