Operations and Delivery Team Lead - DATA.AIR

DATA.AIR Operations & Delivery Team Lead

GHGSAT offers greenhouse gas detection, measurement, and monitoring services to industrial and government customers around the world. GHGSAT has pioneered the use of our own satellites and aircraft sensors, combined with third-party data, to help industrial emitters better understand, control, and reduce their emissions.

GHGSAT’s capability is unique: we provide high-resolution, local measurements of atmospheric methane and carbon dioxide concentration from air and space. This enables us to detect, geolocate, and quantify sources of greenhouse gas emissions, empowering industry’s sustainability goals.

As more satellites and aircraft instruments launch and our operations grow to meet increasing international demand for our services, we are introducing a new role into the organizational structure. Reporting to our Director of Operations, the DATA.AIR Operations & Delivery Team Lead will oversee the team responsible for the processing, generation, and delivery of DATA.AIR products generated from our aircraft instrument data, ensuring compliance with our quality and service levels. They will also support the processing of data collected using our Earth observation instruments.

The Operations team has a flexible work environment with the option for hybrid work; however, this role must be based out of our Montreal, Canada or Calgary, Canada office.

What you'll work on:

• Understand and interpret the analysis of remote sensing measurements of greenhouse gas emissions;
• Process and perform quality checks on data of greenhouse gas measurements from our suite of remote sensing instruments;
• Prepare, validate, and deliver data products and reports to customers and implement customer management/support best practices;
• Oversee the execution of DATA.AIR processing workflows, engaging with Airborne Operations, Software, Science, Sales, and Customer Success teams to ensure a seamless delivery of service;
• Execute routine monitoring and reporting of service execution and coordinate internal alignment if disruption to service is observed, including through performance feedback, prioritization, and feature recommendations for the Software team;
• Driven by KPIs, implement processes and tools to track and provide internal visibility on execution of DATA.AIR campaigns;
• Act as a technical expert on DATA.AIR data, products, processes, and software, providing support to internal stakeholders as required for interpretation and development strategy;
• Identify opportunities for operational efficiencies (e.g. through automations) to support future scaling, architect solutions, and champion the adoption of your proposed solution in collaboration with other Operations Team Leads and Product and Software teams;
• Strengthen and maintain documentation standards for customer reports and internal operations processes.
• Manage a team of between 3-5 people, supporting prioritization of tasks, training, and professional development.

Your skills:

• Strong ability to understand complex, technical systems;
• Expertise in remote sensing and/or working in an operations environment;
• Proven success in project management with many interdependencies;
• Ability to listen to and have effective discussions with a multi-disciplinary team (e.g. software developers, scientists, project managers, etc.);
• Demonstrated leadership skills in the management, guidance, and development of teams and team culture;
• Ability to work both autonomously and collaboratively within the team, with minimal direction;
• Strong analytical, critical thinking, decision-making, and organizational skills with an eye for detail and a drive for taking ownership of tasks and the resolution of problems;
• Ability to work effectively in a time-critical environment with Agile system development;
• Excellent verbal and written communication skills.
  

Your background (must-have):

• A technical university degree or equivalent experience in industry in a subject relevant to the products and services we deliver at GHGSAT (e.g. remote sensing, Geographic Information Systems, physical geography, environmental sciences);
• 2 – 5 years of experience working in an operations or process/metrics-driven environment;
• At least 1 year of people management experience;
• Proven experience successfully managing projects and achieving project goals;
• Experience collaborating with cross-functional technical teams;
• Clear demonstration of past process or software optimizations;
  

Would be cool if you have these...

• Knowledge of command lines and working in the terminal;

• Proficiency with programming in Linux, Python, or SQL;
• Technical background in atmospheric sciences and/or remote sensing systems;
• Technical background in spectroscopy and/or imaging spectrometer technology;
• Experience in Geographical Information Systems (GIS) or mapping;
• Knowledge of Salesforce;
• Knowledge of aerial remote sensing campaigns.

• Competitive salary + stock options for all full-time employees  

• Full comprehensive benefits

• Statutory leave + paid time off

• Flexible hybrid work environment 

GHGSat offers a creative and highly motivating work environment. We offer competitive salaries, health and social benefits including flex-time and continuing development. We are an open and transparent company, and we are committed to preserving a diverse work environment.