Front Desk VA Spanish Speaking Insurance Verifier, exp with EMR (Practice Fusion

Job Description: Front Desk Virtual Assistant (Spanish-Speaking Insurance Verifier)

We are seeking a detail-oriented and bilingual (Spanish-speaking) Front Desk Virtual Assistant with experience in insurance verification and proficiency in EMR systems, particularly Practice Fusion. This remote role requires exceptional organizational skills, a customer-focused mindset, and the ability to handle sensitive patient information with confidentiality. PLEASE NOTE: ONLY CANDIDATES WITH UPDATED CV AND AN INTRO VIDEO WILL BE PROCESSED

Key Responsibilities:

• Insurance Verification: Verify patient insurance coverage and benefits, ensuring accurate information is recorded in Practice Fusion.
• Patient Scheduling: Coordinate and manage appointments, ensuring optimal scheduling to meet patient and clinic needs.
• EMR Management: Maintain and update patient records in Practice Fusion, including insurance details and documentation.
• Customer Support: Provide excellent support to patients via phone and email, addressing inquiries in both English and Spanish.
• Communication with Insurance Providers: Contact insurance companies to confirm benefits, resolve discrepancies, and obtain necessary authorizations.
• Administrative Support: Assist with general front desk duties, including managing correspondence and ensuring data accuracy.

Qualifications:

• Language Proficiency: Fluent in Spanish and English, both written and spoken.
• Experience: Proven experience in insurance verification, preferably in a medical setting, and proficiency with Practice Fusion or similar EMR systems.
• Technical Skills: Familiarity with healthcare billing and coding terminologies is a plus.
• Soft Skills: Strong communication, organizational, and problem-solving skills.
• Confidentiality: Commitment to maintaining HIPAA compliance and handling sensitive patient information with discretion.
• Remote Work Skills: Self-motivated with the ability to manage time effectively in a virtual setting.

Preferred Qualifications:

• Knowledge of healthcare procedures and workflows.
• Experience in a remote/front desk role within a medical clinic.

How to Apply:

Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications to patrick.g@globalpacificsupport.com with the subject line "Front Desk Spanish Speaking VA Application”. PLEASE ATTACH THE LINK OR SHORT VIDEO INTRODUCTION OF YOURSELF HIGHLIGHTING YOUR EXPERTISE AND EXPERIENCE AS A VIRTUAL INSURANCE VERIFIER .