Customer Lifecycle Specialist

Moodle with us!

At Moodle, we’re on a mission to empower educators and learners worldwide. As the world’s most customisable and trusted open-source LMS, we partner with schools, universities, and organisations  to create better learning experiences for millions. If you’re ready to make a real impact,  and be part of a global movement to improve education around the world, join us!

About the Role

We are searching for a passionate Customer Lifecycle Specialist with SaaS experience to enhance our customer engagement and drive the MoodleCloud brand! This is a fully flexible opportunity that can be based anywhere in the Asia-Pacific region.

What You’ll Do

This role will work closely with the MoodleCloud Product Manager, Marketing team, UX Designer, Engineers and Customer Success to improve every aspect of the MoodleCloud User Journey. You will improve, develop, and implement end-to-end customer journeys for engagement, conversion, retention and growth lifecycle campaigns using a variety of strategies and channels (e.g. email marketing, push notifications, messaging, etc.). 

With the pace of Moodle, no two days will ever be the same!  But most days will involve a mix of:

• Working with the Product Manager to create and maintain customer journey plans, campaigns and strategies that increase customer conversion, enhance customer relationships and drive engagement and retention
• Working with the Marketing team to share and create marketing material that shows off the Moodle brand
• Working with our User Experience team in research & user experience to better our product’s content
• Managing Intercom, our marketing automation tool to develop personalised end-to-end customer journeys
• Initiating and conducting Customer Interviews to understand our users better
• Analysing market research and trends, recommending product improvements, and identifying opportunities to increase overall revenue
• Analysing customer feedback and developing strategies on ways to improve MoodleCloud
• Measuring the effectiveness of current strategies and proposing recommendations 
• Participating in various research and planning discussions according to the Roadmap

We’d love to meet you

Especially if you can tell us about your:

• Experience in a similar Customer Lifecycle role within a SaaS company, ideally within the EdTech sector or a related industry 
• Experience managing marketing automation tools (bonus if you’ve used Intercom or Salesforce)
• Proven success with acquisition, engagement and retention automation campaigns 
• Ability to write and maintain internal process and customer-facing process documentation
• Experience working with direct teammates in diverse timezones, as well as the use of Agile and Scrum approaches

What's in it for you?

Moodle has a globally diverse team with over 280 team members in more than 25 countries around the world. We’ve built a passionate team of hard-working, driven and diverse people from all over the world, united by a shared belief in the ability of our platform to make a positive difference to our world. We respect our colleagues and value an open and innovative workplace, filled with integrity and of course a strong focus on education (yes, these are our company values!)

In addition to this you can expect:

• Taking on a genuinely flexible, distributed role, working from anywhere in the world

• A fantastic range of benefits, focusing on work-life balance, wellbeing and ‘choosing your own adventure.’
• Working with a global team on a worldwide platform and make a real difference.
• As a certified B Corp, we are proud to be part of a global community of mission-driven companies dedicated to using business as a force for good.

Learn more about Moodle

Moodle is the world’s most trusted online learning solution, with a growing ecosystem of products and services, including Moodle Workplace, Moodle App, MoodleCloud, and more. The engine of our ecosystem is Moodle LMS, the secure and customisable open source learning management platform used by well over 400 million learners worldwide. 

Find out more about us on our website.

At Moodle we are an equal opportunity employer that actively supports diversity and inclusion in the workplace and prohibits discrimination and harassment of any kind. We’re committed to fair recruitment and selection practices, ensuring we are drawing from a diverse range of sources to attract and select the very best person for the job. Learn more in our Diversity & Inclusion Charter.